Community Banking: Customer Service Specialist

Bendigobank; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing support

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank, Paradise Point, is seeking a Customer Service Officer to join our Community Bank Paradise Point team. You’ll help customers with transactions, digital banking, and product guidance, delivering a high standard of service in a community-focused branch.

This permanent, full-time role has a 76-hour fortnight roster and offers on-site work with ongoing training and development opportunities through our BEN U corporate university.

Qualifications

• Experience in a customer service environment and ability to meet targets.
• Strong attention to detail to ensure secure, accurate transactions.
• Confident communication with customers face to face and over the phone.
• Desire to understand what makes Bendigo Bank different.
• Collaborative attitude to work with colleagues and specialists.

Responsibilities

• Assist customers with transactions and inquiries in-branch.
• Educate customers on online banking and digital platforms.
• Recommend products and services that meet customer needs.
• Handle cash and processing tasks, while prioritising risk considerations.
• Support the branch with paperwork and customer service excellence.

Skills

Customer service experience

Communication skills

Attention to detail

Banking knowledge

Team collaboration

Job description

Bendigo Bank, Paradise Point, is seeking a Customer Service Officer to join our Community Bank Paradise Point team. You’ll help customers with transactions, digital banking, and product guidance, delivering a high standard of service in a community-focused branch.

This permanent, full-time role has a 76-hour fortnight roster and offers on-site work with ongoing training and development opportunities through our BEN U corporate university.