Banking Customer Experience Specialist

Bendigobank; Emu Park; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university

Job summary

Bendigo Bank Emu Park is seeking a Customer Service Officer to help customers achieve their banking goals with friendly, proactive service. You’ll handle transactions, explain online platforms, and tailor recommendations to each customer, while keeping risk in mind.

In this permanent, full-time or part-time role at the Emu Park branch, you’ll be part of a team that values community, learning, and career development through on‑the‑job training and external opportunities.

Qualifications

• Experience in a customer service environment and ability to meet targets.
• Strong attention to detail to ensure accurate transactions with a risk mindset.
• Confidence communicating with customers face to face and over the phone.

Responsibilities

• Assist customers with transactions and educate them about online platforms.
• Recommend products and services that best suit individual needs.
• Be the face of the branch, handling queries and paperwork with risk awareness.
• Support customers with digital literacy as the bank innovates its offerings.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Bendigo Bank Emu Park is seeking a Customer Service Officer to help customers achieve their banking goals with friendly, proactive service. You’ll handle transactions, explain online platforms, and tailor recommendations to each customer, while keeping risk in mind.

In this permanent, full-time or part-time role at the Emu Park branch, you’ll be part of a team that values community, learning, and career development through on‑the‑job training and external opportunities.