Part-Time Client Support & Diary Coordinator

CoolKid Psychology Pty; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Above Award Rates

Supportive team

Career progression

Organised systems

Team training

Job summary

CoolKid Psychology is seeking a Receptionist (Client Support) to join our Bayside private practice. The role focuses on diary management for clinicians, answering phone and email enquiries, and completing intake for new clients.

Training is provided, with potential for career progression within the practice. This 2–3 day per week position requires flexible hours, strong organisation, and a proactive, client-focused approach.

Qualifications

• Willing to learn and flexible with change.
• Excellent client service and communication.
• Efficient problem solving and can-do attitude.
• Strong diary management and organisational skills.
• Comfortable with cloud-based practice management systems.

Responsibilities

• Diary management for clinicians
• Responding to phone and email enquiries
• Completing intake for new clients
• Ensuring all relevant documents are provided to clients
• Liaison between clients and clinicians
• Liaison with external services
• Supporting invoicing, receipting and Medicare rebates
• Ensure the smooth day to day running of the clinic
• Navigating Halaxy Practice Management System

Skills

Diary management

Client service

Critical thinking

Tech-savvy

Flexibility

Tools

Halaxy

Job description

CoolKid Psychology is seeking a Receptionist (Client Support) to join our Bayside private practice. The role focuses on diary management for clinicians, answering phone and email enquiries, and completing intake for new clients.

Training is provided, with potential for career progression within the practice. This 2–3 day per week position requires flexible hours, strong organisation, and a proactive, client-focused approach.