Receptionist (Client Support) for Psychology Practice

CoolKid Psychology Pty; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Above Award Rates

Supportive team

Career progression

Organised systems

Team training

Job summary

CoolKid Psychology is seeking a Receptionist (Client Support) to join our Bayside private practice. The role focuses on diary management for clinicians, answering phone and email enquiries, and completing intake for new clients.

Training is provided, with potential for career progression within the practice. This 2–3 day per week position requires flexible hours, strong organisation, and a proactive, client-focused approach.

Qualifications

• Willing to learn and flexible with change.
• Excellent client service and communication.
• Efficient problem solving and can-do attitude.
• Strong diary management and organisational skills.
• Comfortable with cloud-based practice management systems.

Responsibilities

• Diary management for clinicians
• Responding to phone and email enquiries
• Completing intake for new clients
• Ensuring all relevant documents are provided to clients
• Liaison between clients and clinicians
• Liaison with external services
• Supporting invoicing, receipting and Medicare rebates
• Ensure the smooth day to day running of the clinic
• Navigating Halaxy Practice Management System

Skills

Diary management

Client service

Critical thinking

Tech-savvy

Flexibility

Tools

Halaxy

Job description

Receptionist (Client Support) for Psychology Practice

CoolKid Psychology is an established Private Practice in Bayside. We have a brilliant client support team and need more. The position is for 2-3 days per week, between 8:30-7pm required. We will train you to our systems and provide ongoing support.This role would suit someone seeking a career in medical reception as there are options to progress to office management and practice management.

IMMEDIATE START.

Seeking long term engagement with a supportive Company

Available to work at least 2 days per week and seeking flexible hours

A critical thinker? Can you accurately and thoroughly evaluate and respond to everyday and complex tasks? This role is MORE than inbound and outbound calls and requires the ability to dynamically manage clinician diaries and think deeply and laterally.

Looking to develop your career in the Allied Health industry

Willing to learn and flexible with change

Passionate about helping people

An efficient problem solver, with a ‘can do’ and ‘will do’ attitude

Appreciate the small details and the bigger picture

Methodically organised with a clear framework for how you work

Driven to provide excellent service to clients and team members

Familiar and comfortable with independently navigating technology (e.g., emails, online/cloud-based platforms, cloud-based Practice Management Systems)

Able to show initiative and be receptive to feedback.

We Offer:

• Above Award Rates for all our team members
• A comfortable and welcoming office and reception area
• Supportive, friendly, emotionally intelligent colleagues
• Ideal clients
• Organised systems and processes
• Active involvement with our clinical team and the administration/running of the practice. We value and respect ALL team members.
• A work environment that is values driven and connected by the common goal of making a difference in the lives of others
• Regular team training and get togethers
• Consistent hours and stable employment

The Role:

CLIENT SUPPORT:

• Diary management for clinicians
• Responding to phone and email enquiries from current and prospective clients
• Completing intake for new clients
• Ensuring all relevant documents/forms are provided to clients as needed
• Liaison between clients and clinicians
• Liaison between clients and external services
• Supporting clients and clinicians regarding invoicing, receipting and Medicare rebates
• Ensure the smooth day to day running of the clinic, with multiple clinicians on site simultaneously
• Liaising with other allied health professionals
• Assisting the Office Manager and Clinic Director with administrative aspects related to the running of the clinic
• Navigating our Practice Management Software system (Halaxy)
• Supporting the Director and clinical team members to implement new therapeutic services and programs