Saturday Receptionist

The Happiness Project Psychology; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Happiness Project Psychology in Wynnum, QLD, is seeking a friendly Saturday Receptionist to join our team. This part-time role may expand to an additional day and involve assisting with group therapy programs for kids.

You’ll be the first point of contact, providing warm client greetings and smooth front-desk operations. Responsibilities include bookings, inquiries, payments, and maintaining confidential records, while supporting the clinical team to ensure a welcoming, efficient practice

Qualifications

• Prior reception or customer service experience, preferably in healthcare or mental health.
• Excellent communication skills, both verbal and written.
• Strong organisational abilities and attention to detail.
• Proficiency with computer systems and appointment booking software.
• Calm, empathetic approach when interacting with clients in distress.
• Confidentiality and discretion with sensitive information.
• Professional telephone etiquette and a friendly demeanour.
• Reliable and punctual with Saturday hours (and potential Mondays).
• Knowledge of privacy legislation and mental health practice requirements is desirable.
• Commitment to a positive workplace culture.

Responsibilities

• Greet clients in a warm, professional manner on arrival.
• Manage appointment bookings, scheduling, and confirmations.
• Handle telephone and email enquiries promptly and courteously.
• Process client payments and maintain financial records.
• Maintain confidentiality and privacy regulations at all times.
• Manage client files and keep records organized.
• Perform general office duties including filing, photocopying, and data entry.
• Assist with client registration and updating information.
• Support clinical team by keeping reception area clean, welcoming and stocked.
• Resolve client queries with patience and professionalism.
• Potentially assist with group therapy programs when on shift.

Skills

Reception

Customer service

Communication skills

Organisational skills

Privacy & confidentiality

Appointment software

Tools

Booking software

Job description

The Happiness Project Psychology - Wynnum QLD

The Happiness Project Psychology is a dedicated mental health practice committed to providing compassionate, evidence-based psychological services to our community. Our mission is to support individuals and their families on their journey towards better mental health and wellbeing. We pride ourselves on creating a welcoming, professional environment where both clients and team feel valued and supported.

About the role

We are seeking a friendly and organised Saturday Receptionist to join The Happiness Project Psychology team. This role would suit an enthusiastic psychology student as it may involve helping out during group therapy programs with kids. This is a part-time position focused on providing excellent customer service and administrative support on Saturdays, with the potential to increasing to an additional day each week/fortnight. As the first point of contact for our clients, you will play a vital role in creating a positive and professional experience whilst ensuring our practice runs smoothly.

What you'll be doing

• Greeting clients in a warm and professional manner as they arrive for their appointments
• Managing appointment bookings, scheduling and confirming client sessions
• Handling telephone and email enquiries promptly and courteously
• Processing client payments and maintaining accurate financial records
• Maintaining confidentiality and adhering to privacy regulations at all times
• Managing client files and ensuring administrative records are kept organised and up to date
• Performing general office duties including filing, photocopying and data entry
• Assisting with client registration and updating client information as required
• Supporting the clinical team by ensuring the reception area is clean, welcoming and well-stocked
• Resolving client queries and concerns with patience and professionalism
• Potentially helping out during group therapy programs if they occur during your shift.

What we're looking for

• Prior reception or customer service experience, preferably in a healthcare or mental health setting
• Excellent communication skills, both verbal and written
• Strong organisational abilities and attention to detail
• Proficiency with computer systems and appointment booking software
• A calm, empathetic approach when interacting with clients who may be experiencing emotional distress
• Ability to maintain confidentiality and handle sensitive information with discretion
• Professional telephone etiquette and a friendly demeanour
• Reliable and punctual, with flexibility to work Saturday hours (and Mondays when required)
• Knowledge of privacy legislation and mental health practice requirements is desirable
• A commitment to supporting a positive workplace culture