Part-Time Client Care & Pet Aftercare Coordinator

MAYDAY Recruitment Group; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Job summary

MAYDAY Recruitment Group is partnering with a respected pet aftercare organisation to recruit a Part-Time Client Care Coordinator for their Loganholme, QLD team. You will balance customer service, administration and practical pet aftercare in a fast-paced, office-based setting.

The role focuses on compassionate support for families, accurate data handling, payments, and coordinating pet collections and viewings, with a three-day work week (Thursday to Saturday) and 24 hours weekly.

Qualifications

• Strong administration skills: detail-oriented, accurate, efficient under heavy workloads.
• Customer service experience: able to handle high-volume calls and emails with empathy.
• Emotional resilience: support clients through grief or distress with professionalism.
• Hand-on approach: comfortable with practical pet aftercare tasks.
• Reliable and punctual; collaborative team member.
• Experience in veterinary clinic or animal care is a plus.

Responsibilities

• Manage a high volume of inbound and outbound calls, email enquiries and online requests.
• Support clients who may be grieving or distressed with compassionate service.
• Enter data accurately, process payments and maintain client and veterinary records.
• Coordinate pet collections, bookings and communication between clients, clinics and internal teams.
• Welcome clients for viewings or ash collections.
• Prepare deceased pets for viewings with care and dignity.
• Prepare viewing rooms and maintain high hygiene and cleanliness standards.
• Identify and escalate client concerns or operational issues as required.

Skills

Administration skills

Customer service

Emotional resilience

Hands-on approach

Reliability

Communication

Job description

MAYDAY Recruitment Group is partnering with a respected pet aftercare organisation to recruit a Part-Time Client Care Coordinator for their Loganholme, QLD team. You will balance customer service, administration and practical pet aftercare in a fast-paced, office-based setting.

The role focuses on compassionate support for families, accurate data handling, payments, and coordinating pet collections and viewings, with a three-day work week (Thursday to Saturday) and 24 hours weekly.