Pet Aftercare & Client Experience Coordinator

Invocare; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

Invocare in Loganholme, Queensland, is seeking a Client Care Coordinator to deliver compassionate pet aftercare services and coordinate care across client care, preparation, operation, and cremation teams.

You will assist clients during viewings and collection of ashes, prepare viewing rooms to high standards, manage client payments across multiple platforms, and ensure accurate data entry of client and veterinary information.

Responsibilities

• Provide professional pet aftercare services with compassion and empathy
• Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
• Assist clients during viewings and collection of ashes with professional empathy
• Prepare client viewing rooms and ensure its up to high standards
• Manage client payments across multiple platforms
• Ensure accurate and timely data entry of client and veterinary information

Job description

Invocare in Loganholme, Queensland, is seeking a Client Care Coordinator to deliver compassionate pet aftercare services and coordinate care across client care, preparation, operation, and cremation teams.

You will assist clients during viewings and collection of ashes, prepare viewing rooms to high standards, manage client payments across multiple platforms, and ensure accurate data entry of client and veterinary information.