Client Care Coordinator

MAYDAY Recruitment Group; Brisbane; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Three-day work week

Office-based in Loganholme

Job summary

MAYDAY Recruitment partners with a respected pet aftercare organisation in Loganholme, QLD to recruit a compassionate Part-Time Client Care Coordinator.

Based in a fully office-based environment, you will handle a high volume of calls, coordinate pet collections, manage client records and assist with viewings while showing care and empathy for families during a difficult time. The role offers a three-day work week and a supportive team in a dedicated facility.

Qualifications

• Experience in veterinary clinic or animal care is highly regarded.
• Comfort with handling deceased pets and supporting families through grief.

Responsibilities

• Manage a high volume of inbound and outbound calls and emails in a timely, professional manner.
• Coordinate pet collections, bookings and communication between clients, veterinary clinics and internal teams.
• Prepare deceased pets for viewings with care and dignity; maintain viewing rooms and hygiene standards.
• Maintain accurate client records and process payments; support operational tasks as required.
• Escalate client concerns or issues to the appropriate team as needed.

Skills

Strong administration

Customer service

Emotional resilience

Hands-on approach

Reliability

Communication skills

Job description

MAYDAY Recruitment is partnering with a highly respected organisation within the pet aftercare industry to find a compassionate and resilient Part-Time Client Care Coordinator to join their team in Loganholme, QLD.

Saying goodbye to a much-loved pet is an incredibly personal experience, and this role plays an important part in supporting families through a difficult time. Combining exceptional customer service, strong administration and hands‑on pet aftercare, you'll help ensure every client and their beloved companion is treated with care, dignity and respect.

Working in a fast-paced, fully office-based environment, you'll balance a high volume of inbound and outbound calls, email enquiries and administration with the practical side of pet aftercare. From coordinating collections and managing client information to preparing pets for viewings, this is a hands‑on role that requires emotional resilience, attention to detail and a strong work ethic.

About the Role

No two days will be the same, and you'll be responsible for a combination of customer service, administration and operational support, including:

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  Managing a high volume of inbound and outbound calls, email enquiries and online requests in a timely and professional manner.
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  Supporting clients who may be experiencing grief, frustration or distress, providing compassionate service while maintaining professionalism.
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  Completing accurate data entry, processing payments and maintaining client and veterinary clinic records.
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  Coordinating pet collections, bookings and communication between clients, veterinary clinics and internal teams.
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  Welcoming clients attending appointments to view their beloved pets or collect their ashes.
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  Preparing deceased pets for viewings, ensuring they are handled with care and dignity.
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  Preparing viewing rooms and maintaining high standards of hygiene, presentation and cleanliness.
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  Identifying and escalating client concerns or operational issues as required.

About You

We're looking for someone who is compassionate, dependable and highly organised, but equally comfortable working at pace and managing competing priorities.

You'll ideally bring:

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  Strong administration skills: You're detail-oriented, accurate and efficient, with the ability to manage a substantial workload without compromising on quality.
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  Customer service experience: You're confident managing a high volume of calls and emails, handling enquiries and navigating challenging conversations with empathy and professionalism.
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  Emotional resilience: You can remain calm and composed when dealing with clients who may be grieving, upset or frustrated, while continuing to deliver a high standard of service.
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  A hands‑on approach: You're happy to get involved in all aspects of the role, including the practical preparation and handling of deceased pets for viewings.
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  Reliability and consistency: You're dependable, punctual and committed to being a valued member of a close-knit operational team.
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  Strong communication skills: You can communicate clearly, follow processes and work collaboratively with clients, veterinary clinics and internal stakeholders.

Experience in a veterinary clinic or the animal care industry would be highly regarded. Candidates with backgrounds in busy call centres, customer service or administration will also be considered, provided they have the right temperament and are comfortable with the practical aspects of pet aftercare.

Please note:

This role involves handling deceased pets and preparing them for client viewings. Candidates must feel comfortable undertaking these responsibilities.

What's on Offer?

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  The opportunity to make a meaningful difference to families during an emotional time.
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  A part‑time opportunity offering a consistent three‑day working week.
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  A varied role combining customer service, administration and practical pet aftercare.
• 
  The opportunity to join a team committed to providing compassionate and professional service.

Hours & Location

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  Location: Loganholme, QLD.
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  Days: Thursday, Friday and Saturday.
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  Hours: 8:00 am – 4:00 pm each day.
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  Total hours: 24 hours per week.
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  Work arrangement: Fully office‑based.