Part-Time Branch Customer Service Champion

Banksa; Millicent; On-site; AUD 32,000 - 37,000; Part time

Job summary

BankSA Millicent is seeking a Customer Service Officer for a part-time, branch-based role. You will be the first point of contact, creating a welcoming and supportive experience from the moment customers walk in.

You will listen to needs, explain BankSA products, handle everyday queries, and refer customers to Home Loans or Business Banking specialists for tailored support.

This role offers training, a friendly team, and opportunities to grow your banking career while helping the community.

Qualifications

• Customer service experience in a front-facing role.
• Numerical skills with accuracy in cash handling.
• Energetic personality and a genuine passion for helping people.
• Resilience to stay calm in challenging situations.
• Adaptability to new banking procedures and technology.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Cash handling

End-of-day balancing

Digital platforms

Online banking

Mobile app

Regulatory knowledge

Internal policies

Tools

Cash handling tools

Job description

BankSA Millicent is seeking a Customer Service Officer for a part-time, branch-based role. You will be the first point of contact, creating a welcoming and supportive experience from the moment customers walk in.

You will listen to needs, explain BankSA products, handle everyday queries, and refer customers to Home Loans or Business Banking specialists for tailored support.

This role offers training, a friendly team, and opportunities to grow your banking career while helping the community.