Part-Time Banking Customer Service Specialist

Westpac; Kadina; On-site; AUD 35,000 - 52,000; Part time

Job summary

Bank SA in Kadina, SA is seeking a Customer Service Officer to be the first point of contact for customers visiting the branch. You will help with everyday banking queries, perform transactions, and guide customers to specialists for home loans or business banking to provide tailored support.

This part-time role (32.5 hours per week) runs across Monday to Friday 9am–4:15pm. No banking experience? Training is provided, with a supportive team and opportunities to grow your career within the bank.

Qualifications

• Customer service experience preferred in a customer-facing role.
• Numerical skills with accuracy in handling cash and financial transactions.
• Willingness to learn banking procedures and technologies.
• Resilience to remain calm and composed in challenging situations.
• Adaptability to new banking procedures and technologies.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and our mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Personality

Resilience

Adaptability

Job description

Bank SA in Kadina, SA is seeking a Customer Service Officer to be the first point of contact for customers visiting the branch. You will help with everyday banking queries, perform transactions, and guide customers to specialists for home loans or business banking to provide tailored support.

This part-time role (32.5 hours per week) runs across Monday to Friday 9am–4:15pm. No banking experience? Training is provided, with a supportive team and opportunities to grow your career within the bank.