Customer Service Officer - Millicent, Sa

Banksa; Millicent; Sur place; AUD 32 000 - 37 000; Temps partiel

Résumé du poste

BankSA Millicent is seeking a Customer Service Officer for a part-time, branch-based role. You will be the first point of contact, creating a welcoming and supportive experience from the moment customers walk in.

You will listen to needs, explain BankSA products, handle everyday queries, and refer customers to Home Loans or Business Banking specialists for tailored support.

This role offers training, a friendly team, and opportunities to grow your banking career while helping the community.

Qualifications

• Customer service experience in a front-facing role.
• Numerical skills with accuracy in cash handling.
• Energetic personality and a genuine passion for helping people.
• Resilience to stay calm in challenging situations.
• Adaptability to new banking procedures and technology.

Responsabilités

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Connaissances

Customer service

Cash handling

End-of-day balancing

Digital platforms

Online banking

Mobile app

Regulatory knowledge

Internal policies

Outils

Cash handling tools

Description du poste

• Permanent part-time role available at BankSA’s Millicent branch
• Begin a career with the bank that serves one in four South Australians
• Hours: 15 hours per week across Mon, Tue and Wed

What’s the role?

As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of BankSA’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

This is a part-time branch-based role and the hours are 9.30am - 2.30pm Mon, Tue and Wed.

What will I need?

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At BankSA, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.