Part-Time Branch Banking Specialist

Commonwealth Bank of Australia; Central Coast Council; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank of Australia Lake Haven Branch is seeking a Customer Banking Specialist to greet customers and guide them to the right channel, delivering a friendly, professional experience.

In this part-time role (21 hours/week: Wed/Thu/Fri, 9:15am–4:15pm) you’ll demonstrate our digital banking options, build personal connections, and ensure smooth branch operations while keeping customers informed and satisfied.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills with a professional demeanor.
• Ability to manage customer expectations and provide clear guidance.
• Comfort with demonstrating in-branch technology and digital banking options.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connections with customers through meaningful conversations to enhance their experience.
• Provide options for customers by educating and demonstrating in-branch technology and digital banking options.
• Ensure the branch runs smoothly by staying aware of movements and maintaining customer satisfaction.

Skills

Customer service

Communication

Relationship building

Digital banking tools

Job description

Commonwealth Bank of Australia Lake Haven Branch is seeking a Customer Banking Specialist to greet customers and guide them to the right channel, delivering a friendly, professional experience.

In this part-time role (21 hours/week: Wed/Thu/Fri, 9:15am–4:15pm) you’ll demonstrate our digital banking options, build personal connections, and ensure smooth branch operations while keeping customers informed and satisfied.