Part-Time Customer Banking Specialist — Lake Haven Branch

CommBank; Sydney; On-site; AUD 34,000 - 48,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist at Lake Haven Branch. This part-time role offers 21 hours per week, scheduled Wednesday, Thursday and Friday from 9.15am to 4.15pm, and is the frontline face of our Retail Banking Services team.

You'll greet customers, understand their enquiry, guide them to the right channel, build connections, and demonstrate our in-branch and digital banking options while helping ensure the branch runs smoothly and customers feel valued.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer service

Communication

Professional demeanour

Job description

CommBank is seeking a Customer Banking Specialist at Lake Haven Branch. This part-time role offers 21 hours per week, scheduled Wednesday, Thursday and Friday from 9.15am to 4.15pm, and is the frontline face of our Retail Banking Services team.

You'll greet customers, understand their enquiry, guide them to the right channel, build connections, and demonstrate our in-branch and digital banking options while helping ensure the branch runs smoothly and customers feel valued.