Part-Time Banking Specialist – Lake Haven

Commonwealth Bank; Central Coast Council; On-site; AUD 27,000 - 35,000; Part time

Job summary

Commonwealth Bank’s Lake Haven Branch is seeking a Customer Banking Specialist to greet customers, guide enquiries and support through in-branch and digital options.

You will be the first point of contact for customers, building rapport, explaining products and helping with everyday banking needs in a friendly, professional manner. The roster is fixed: 21 hours per week across Wednesday, Thursday and Friday, 9:15am to 4:15pm.

Qualifications

• Experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations with a calm, confident presence.

Responsibilities

• Greet customers and understand their enquiry, guiding them to the appropriate channel.
• Build personal connections to enhance the customer experience.
• Explain in-branch technology and digital banking options to customers.
• Ensure branch operations run smoothly and customers are satisfied.

Skills

Customer service

Communication

Professional demeanor

Expectation management

Job description

Commonwealth Bank’s Lake Haven Branch is seeking a Customer Banking Specialist to greet customers, guide enquiries and support through in-branch and digital options.

You will be the first point of contact for customers, building rapport, explaining products and helping with everyday banking needs in a friendly, professional manner. The roster is fixed: 21 hours per week across Wednesday, Thursday and Friday, 9:15am to 4:15pm.