Part-Time Customer Banking Specialist – Frontline Branch

Commonwealth Bank; Ipswich City; On-site; AUD 26,000 - 38,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist for the Childers Branch. This part-time role involves 20 hours per week, with rosters Monday to Friday, 9:15am to 1:15pm, acting as the first point of contact for customers and guiding them to the appropriate banking channels.

You will greet customers, build personal connections, and demonstrate in-branch technology and digital banking options to support customers in achieving their financial goals.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a calm, professional presence.

Responsibilities

• Greet customers and understand enquiries to guide them to the appropriate channel.
• Build personal connections with customers through meaningful conversations to enhance their experience.
• Provide options through education and demonstrations of in-branch technology and digital banking options.
• Be aware of branch movements to ensure a smooth and efficient customer experience.

Skills

Customer service

Communication

Professional demeanour

Professional presence

Job description

Commonwealth Bank is seeking a Customer Banking Specialist for the Childers Branch. This part-time role involves 20 hours per week, with rosters Monday to Friday, 9:15am to 1:15pm, acting as the first point of contact for customers and guiding them to the appropriate banking channels.

You will greet customers, build personal connections, and demonstrate in-branch technology and digital banking options to support customers in achieving their financial goals.