Part-Time Branch Banking Advisor — Customer Experience

CommBank; Central Coast Council; On-site; AUD 3,444,000 - 4,408,000; Part time

Job summary

CommBank Lake Haven Branch is seeking a part-time Customer Banking Specialist (21 hours/week) to cover Wednesday, Thursday and Friday from 9:15am to 4:15pm. You will be the first point of contact, greeting customers and guiding them to the right channel, while building rapport and showcasing in-branch digital options.

You will educate customers, demonstrate technology, and help maintain a smooth, efficient branch operation with a focus on satisfaction and quality service.

Qualifications

• Proven track record of delivering exceptional Customer Service.
• Excellent communication skills.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Demonstrate in-branch technology and digital banking options to provide informed choices.
• Monitor branch activity to ensure smooth, efficient service and customer satisfaction.

Job description

CommBank Lake Haven Branch is seeking a part-time Customer Banking Specialist (21 hours/week) to cover Wednesday, Thursday and Friday from 9:15am to 4:15pm. You will be the first point of contact, greeting customers and guiding them to the right channel, while building rapport and showcasing in-branch digital options.

You will educate customers, demonstrate technology, and help maintain a smooth, efficient branch operation with a focus on satisfaction and quality service.