Part-Time Banking Specialist: Customer Care & Solutions

CommBank; Sydney; On-site; AUD 20,000 - 28,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist to join the Castle Plaza branch in Edwardstown on a part-time basis. Rosters are predetermined with 15 hours per week, including Thursday from 11:00am to 4:00pm.

You will work alongside the Branch Manager and team to deliver excellent service while guiding customers through in-branch technology and digital banking options. You will assess transactional needs, process applications for personal loans and cards, and invite customers to Financial

Qualifications

• Strong customer service mindset and ability to build rapport with customers.
• Clear communication and active listening to understand customer needs.
• Ability to refer customers to specialists for complex financial needs.
• Comfort working in a fast-paced retail banking environment.
• Willingness to follow processes and ensure accurate transactions.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Skills

Customer service

Communication

Interpersonal skills

Sales orientation

Problem solving

Job description

CommBank is seeking a Customer Banking Specialist to join the Castle Plaza branch in Edwardstown on a part-time basis. Rosters are predetermined with 15 hours per week, including Thursday from 11:00am to 4:00pm.

You will work alongside the Branch Manager and team to deliver excellent service while guiding customers through in-branch technology and digital banking options. You will assess transactional needs, process applications for personal loans and cards, and invite customers to Financial