Customer Banking Specialist - Castle Plaza (15hrs/w)

CommBank; Sydney; On-site; AUD 20,000 - 28,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist to join the Castle Plaza branch in Edwardstown on a part-time basis. Rosters are predetermined with 15 hours per week, including Thursday from 11:00am to 4:00pm.

You will work alongside the Branch Manager and team to deliver excellent service while guiding customers through in-branch technology and digital banking options. You will assess transactional needs, process applications for personal loans and cards, and invite customers to Financial

Qualifications

• Strong customer service mindset and ability to build rapport with customers.
• Clear communication and active listening to understand customer needs.
• Ability to refer customers to specialists for complex financial needs.
• Comfort working in a fast-paced retail banking environment.
• Willingness to follow processes and ensure accurate transactions.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Skills

Customer service

Communication

Interpersonal skills

Sales orientation

Problem solving

Job description

We are looking for a Customer Banking Specialist to join our Castle Plaza branch in Edwardstown on a part-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: 15 hours per week

Thursday: 11:00am - 4:00pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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