Part-Time Banking Specialist: Customer Care & Loans

Commonwealth Bank of Australia; City of Devonport; Presencial; AUD 32.000 - 45.000; A tiempo parcial

Descripción de la vacante

Commonwealth Bank of Australia is seeking a Customer Banking Specialist Relief to join our Devonport region on a part-time basis. You will collaborate with the Branch Manager and colleagues to deliver outstanding service, helping customers with in-branch and digital banking options, and referring to specialists when needed.

You will engage with customers, process applications for personal loans and cards, and ensure transactions are accurately reconciled while supporting community outreach and

Formación

• Must be available to cover the roster: Monday to Friday 9:30am–4:00pm
• Comfortable working part-time in a busy retail banking environment
• Strong customer service focus with integrity and customer-first mindset
• Able to refer customers to specialists when needed

Responsabilidades

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Conocimientos

Customer service

Communication

Problem solving

Digital banking

Descripción del empleo

Commonwealth Bank of Australia is seeking a Customer Banking Specialist Relief to join our Devonport region on a part-time basis. You will collaborate with the Branch Manager and colleagues to deliver outstanding service, helping customers with in-branch and digital banking options, and referring to specialists when needed.

You will engage with customers, process applications for personal loans and cards, and ensure transactions are accurately reconciled while supporting community outreach and