Customer Banking Specialist Relief - Devonport (30hr/wk)

Commonwealth Bank of Australia; City of Devonport; On-site; AUD 32,000 - 45,000; Part time

Job summary

Commonwealth Bank of Australia is seeking a Customer Banking Specialist Relief to join our Devonport region on a part-time basis. You will collaborate with the Branch Manager and colleagues to deliver outstanding service, helping customers with in-branch and digital banking options, and referring to specialists when needed.

You will engage with customers, process applications for personal loans and cards, and ensure transactions are accurately reconciled while supporting community outreach and

Qualifications

• Must be available to cover the roster: Monday to Friday 9:30am–4:00pm
• Comfortable working part-time in a busy retail banking environment
• Strong customer service focus with integrity and customer-first mindset
• Able to refer customers to specialists when needed

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Skills

Customer service

Communication

Problem solving

Digital banking

Job description

Customer Banking Specialist Relief

We are looking for a Customer Banking Specialist Relief to join our Devonport branch on a part-time basis.

This role works between the Devonport, Deloraine, Latrobe, Ulverstone, Burnie and Wynyard.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: Monday to Friday - 9:30am - 4:00pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

Key Responsibilities

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

Additional Information

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 23/11/2026