Part-Time Banking Customer Service Consultant (12m)

Qudos Bank; Traralgon; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

14% superannuation

Flexible working options

Free counselling services

Paid parental leave

Study assistance

Volunteer and leave options

Annual leave enhancements

Job summary

Bank Australia is hiring a part-time Customer Service Consultant in Traralgon. The role involves delivering outstanding service face-to-face and by phone, supporting customers with deposits, online banking, and account openings, and contributing to branch goals.

Flexibility to work Mon, Wed, Thu, Fri is required. The position is a 12-month fixed-term contract with a range of staff benefits, wellbeing programs, and development opportunities.

Qualifications

• Track record in delivering excellent customer service.
• Ability to build long-term customer relationships.
• Strong written and verbal communication skills.
• Ability to prioritise and work under pressure.
• Previous customer service/sales experience is essential.
• Commitment to Bank Australia’s purpose and B Corp ethos.

Responsibilities

• Provide exceptional customer service face-to-face and over the phone.
• Assist in developing long-term relationships with customers and support in in-branch transactions.
• Identify opportunities to market financial products through education and interaction with customers.
• Promote Bank Australia in social, environmental and sustainability initiatives.
• Contribute to branch team success and activate a positive work environment.

Skills

Customer service

Relationship building

Written communication

Verbal communication

Interpersonal skills

Sales experience

Education

Experience-based

Job description

Bank Australia is hiring a part-time Customer Service Consultant in Traralgon. The role involves delivering outstanding service face-to-face and by phone, supporting customers with deposits, online banking, and account openings, and contributing to branch goals.

Flexibility to work Mon, Wed, Thu, Fri is required. The position is a 12-month fixed-term contract with a range of staff benefits, wellbeing programs, and development opportunities.