Banking Customer Experience Advisor (Part-Time)

Bank Australia; Traralgon; On-site; AUD 52,000 - 72,000; Part time

Benefits offered by this job

14% super

Flexible working options

Free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Parental leave

Volunteer opportunities

Annual leave

Job summary

Bank Australia is seeking a part-time Customer Service Consultant for our Traralgon branch. The role runs 30.4 hours per week across Monday, Wednesday, Thursday and Friday on a 12-month Fixed Term Contract, offering flexible working options and a 14% superannuation contribution.

You will provide exceptional customer service both face to face and over the phone, support in-branch transactions, promote online banking and contribute to sustainability initiatives.

Qualifications

• A track record in excellent customer service.
• Confidence in building strong relationships with customers.
• Well-developed written, verbal and interpersonal skills.
• The ability to determine priorities and work effectively under pressure.
• Previous customer service/sales experience is essential.
• Commitment to Bank Australia’s purpose, aspiration, values and brand.

Responsibilities

• Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone.
• Assisting in the development of long term mutually rewarding relationships between our bank and its customers through in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts.
• Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing.
• Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities.
• Positively contributing to the success of the branch and the branch team as a whole.

Skills

Excellent customer service

Relationship building

Written and verbal communication

Prioritisation under pressure

Sales experience

Job description

Bank Australia is seeking a part-time Customer Service Consultant for our Traralgon branch. The role runs 30.4 hours per week across Monday, Wednesday, Thursday and Friday on a 12-month Fixed Term Contract, offering flexible working options and a 14% superannuation contribution.

You will provide exceptional customer service both face to face and over the phone, support in-branch transactions, promote online banking and contribute to sustainability initiatives.