Customer Service Consultant

Bank Australia; Traralgon; On-site; AUD 52,000 - 72,000; Part time

Benefits offered by this job

14% super

Flexible working options

Free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Parental leave

Volunteer opportunities

Annual leave

Job summary

Bank Australia is seeking a part-time Customer Service Consultant for our Traralgon branch. The role runs 30.4 hours per week across Monday, Wednesday, Thursday and Friday on a 12-month Fixed Term Contract, offering flexible working options and a 14% superannuation contribution.

You will provide exceptional customer service both face to face and over the phone, support in-branch transactions, promote online banking and contribute to sustainability initiatives.

Qualifications

• A track record in excellent customer service.
• Confidence in building strong relationships with customers.
• Well-developed written, verbal and interpersonal skills.
• The ability to determine priorities and work effectively under pressure.
• Previous customer service/sales experience is essential.
• Commitment to Bank Australia’s purpose, aspiration, values and brand.

Responsibilities

• Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone.
• Assisting in the development of long term mutually rewarding relationships between our bank and its customers through in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts.
• Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing.
• Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities.
• Positively contributing to the success of the branch and the branch team as a whole.

Skills

Excellent customer service

Relationship building

Written and verbal communication

Prioritisation under pressure

Sales experience

Job description

We currently have a part time opportunity (30.4 hours per week across Monday, Wednesday, Thursday and Friday) for a Customer Service Consultant to work in our Traralgon branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

This is a 12-month Fixed Term Contract.

• We have big plans to become Australia's leading purpose-driven bank.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
• Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
• Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
• Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
• Positively contributing to the success of the branch and the branch team as a whole.

What you will bring

• A track record in excellent customer service
• Confidence in building strong relationships with customers
• Well-developed written, verbal and interpersonal skills
• The ability to determine priorities and work effectively under pressure
• Previous customer service/sales experience is essential
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.