Banking Customer Experience Specialist (Hybrid)

Qudos Bank; Traralgon; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible working options

14% superannuation

Wellbeing and mental health support

Study assistance and parental leave

Job summary

Bank Australia, through the merger with Qudos Bank, is recruiting for a Contact Centre professional in Traralgon. You will handle customer queries, provide first-contact service, and support everyday banking needs via calls, chat, email and social media. The role offers a hybrid work model, 38-hour weeks, and ongoing coaching and development.

Commencement date is 10 November 2026. We value diversity and offer a range of staff benefits, including 14% superannuation and wellbeing support.

Qualifications

• A solid track record of exceptional customer service.
• Confidence in building strong relationships with customers.
• Well-developed written, verbal and interpersonal skills.
• The ability to determine priorities and follow processes.
• Proven ability to work effectively under pressure, multitask and problem solve.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Responsibilities

• Manage customer queries in accordance with the bank27s policies and procedures in a timely, professional and efficient manner.
• Provide exceptional service to customers, often being a first point of contact for queries.
• Support customer27s everyday banking needs via inbound calls, online chat, email and social media.
• Identify opportunities to assist customers with the bank27s range of products and services.
• Contribute to the development and continuous improvement of our customers27 experience.
• Conduct outbound calls to customers to follow up enquiries and welcome new customers to the bank.
• Our Contact Centre hours of operation are 8am-8pm. Consultants work a 38-hour week within these hours Monday to Friday on a hybrid work model and an additional rostered Saturday approximately once every four weeks.

Skills

Customer service

Relationship building

Written communication

Verbal communication

Interpersonal skills

Prioritization

Process adherence

Multitasking

Problem solving

Banking knowledge

Job description

Bank Australia, through the merger with Qudos Bank, is recruiting for a Contact Centre professional in Traralgon. You will handle customer queries, provide first-contact service, and support everyday banking needs via calls, chat, email and social media. The role offers a hybrid work model, 38-hour weeks, and ongoing coaching and development.

Commencement date is 10 November 2026. We value diversity and offer a range of staff benefits, including 14% superannuation and wellbeing support.