Banking Contact Center Specialist – Hybrid, Growth Path

Bank Australia; Traralgon; Hybrid; AUD 52,000 - 60,000; Full time

Benefits offered by this job

14% super

Flexible working options

Paid parental leave

24/7 free counselling

Job summary

Bank Australia is seeking a customer-focused representative for our Traralgon Contact Centre. You will handle queries, provide support for everyday banking needs and promote our range of products and services.

Join a values-driven, B Corp certified bank that emphasizes development, coaching and flexible working options to help you grow in your career within the financial services industry.

Qualifications

• Experience delivering exceptional customer service
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Customer-centric mindset and problem solving

Responsibilities

• Manage customer queries in accordance with bank policies and procedures in a timely, professional and efficient manner
• Provide exceptional service to customers, often as the first point of contact for queries
• Support customers’ everyday banking needs via inbound calls, online chat, email and social media
• Identify opportunities to assist customers with Bank Australia’s products and services
• Contribute to development and continuous improvement of the customer experience
• Conduct outbound calls to follow up enquiries and welcome new customers
• Operate within the Contact Centre hours (8am–8pm) with a 38-hour week on a hybrid model and occasional Saturday roster

Job description

Bank Australia is seeking a customer-focused representative for our Traralgon Contact Centre. You will handle queries, provide support for everyday banking needs and promote our range of products and services.

Join a values-driven, B Corp certified bank that emphasizes development, coaching and flexible working options to help you grow in your career within the financial services industry.