Office Admin & Scheduling Lead — Growth Path

Newcastle Kill A Pest; Newcastle-Maitland; On-site; AUD 45,000 - 65,000; Full time

Job summary

Newcastle Kill A Pest is seeking an organised and reliable Administration / Assistant Office Manager to join our growing team in Cardiff, NSW. This role goes beyond reception or data entry, taking ownership of daily administration and supporting the Office Manager while coordinating technicians and customers.

Key responsibilities include answering calls, scheduling pest control appointments, maintaining records, assisting with invoicing, and helping run the office smoothly.

Qualifications

• Experience in administration, scheduling or office work.
• Strong organisational skills and ability to manage competing priorities.
• Excellent written and verbal communication.
• Confident handling customer inquiries by phone and email.
• Ability to make sensible decisions with minimal supervision.
• Attention to detail and adherence to procedures.
• Comfortable working in a busy service environment.
• Proficient computer skills and ability to learn new systems quickly.
• Team player who can grow into greater responsibility.

Responsibilities

• Answering incoming calls and responding to customer inquiries.
• Booking and coordinating pest control appointments.
• Managing technician schedules and changes throughout the day.
• Preparing quotes, work orders and customer correspondence.
• Following up on quotes and scheduled works.
• Processing job information and maintaining customer records.
• Assisting invoicing and general accounts administration.
• Liaising with technicians regarding jobs, access and customer requirements.
• Assisting with commercial clients and recurring service schedules.
• Maintaining office procedures and administrative systems.
• Supporting the Office Manager with daily office operations.
• Step in to take responsibility when the Office Manager is unavailable.

Job description

Newcastle Kill A Pest is seeking an organised and reliable Administration / Assistant Office Manager to join our growing team in Cardiff, NSW. This role goes beyond reception or data entry, taking ownership of daily administration and supporting the Office Manager while coordinating technicians and customers.

Key responsibilities include answering calls, scheduling pest control appointments, maintaining records, assisting with invoicing, and helping run the office smoothly.