Palliative Care Concierge | In-Home Support & Coordination

UnitingCare Children, Young People and Families; Brisbane; Híbrido; AUD 56.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Superannuation

Not-for-profit salary packaging

Descripción de la vacante

UnitingCare Children, Young People and Families – Brisbane QLD is seeking a Palliative Care Officer for a 12 month fixed term, full-time role with hybrid working arrangements between Caboolture/Alexandra Hill. Salary is $40.58 - $43.52 per hour plus Super and Not for Profit Salary Packaging benefits.

You will coordinate in-home palliative care, schedule services, and act as the first point of contact for clients and carers, while liaising with clinical teams to ensure patient-centered care under

Formación

• Certificate III qualification or higher in a Health Administration, Community Service or other relevant discipline or equivalent community sector experience.
• Demonstrated experience in connecting teams, customer service and problem solving within a multidisciplinary team.
• Demonstrated ability to liaise with clinical staff to provide co-ordinated care and exercise professional judgment within prescribed areas.
• Demonstrated ability to understand the complex needs of customers and to ensure they receive the services appropriate for their family circumstances.
• Demonstrated experience in dealing with complex funding models and compliance with stated guidelines and contractual obligations within, as set by the relevant Government Departments.
• Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills (e.g., Microsoft Office Suite).
• Great time-management skills with an ability to prioritise your workload in a fast-paced environment.

Responsabilidades

• Accept internal and external referrals for Palliative Care services and engage with client in a timely manner.
• Responsible for the scheduling of all Palliative Care services.
• Provide professional first point of contact/concierge services to clients and carers ensuring clients individual needs and preferences are adhered to.
• Respond to client and carer enquiries and elevate to relevant neighbourhood or allied health professionals where required.
• Maintain effective communication and problem-solving skills ensuring effective and rapid referral to other health care professionals including Palliative Care consultants, nursing and allied health teams.
• Engage effectively with community neighbourhoods and or Specialised Services – State-wide contacts in the identification of additional client needs.

Conocimientos

Health Admin

Teamwork

Clinical liaison

Understanding client needs

Funding models

Interpersonal skills

Time management

Educación

Health Administration qualification

Herramientas

Microsoft Office Suite

Descripción del empleo

UnitingCare Children, Young People and Families – Brisbane QLD is seeking a Palliative Care Officer for a 12 month fixed term, full-time role with hybrid working arrangements between Caboolture/Alexandra Hill. Salary is $40.58 - $43.52 per hour plus Super and Not for Profit Salary Packaging benefits.

You will coordinate in-home palliative care, schedule services, and act as the first point of contact for clients and carers, while liaising with clinical teams to ensure patient-centered care under