Hybrid Palliative Care Officer – In-Home Support

UnitingCare Health Pty Ltd.; Brisbane; Hybrid; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging benefits

Not-for-Profit salary packaging

Employee discounts platform

Paid parental leave

Diversity and inclusion leave

Job summary

BlueCare is hiring a Palliative Care Officer to deliver high-quality in-home palliative care under Government funding models. The role focuses on referrals, scheduling, and coordinated care with clinical staff, within a state-wide program.

You’ll engage with clients and carers, provide a professional first point of contact, and collaborate with multidisciplinary teams to identify and meet complex needs across regional Queensland.

Qualifications

• Certificate III qualification or higher in a Health Administration, Community Service or other relevant discipline or equivalent community sector experience.
• Demonstrated experience in connecting teams, customer service and problem solving within a multidisciplinary team.
• Demonstrated ability to liaise with clinical staff to provide co-ordinated care and exercise professional judgment within prescribed areas.
• Demonstrated ability to understand the complex needs of customers and to ensure they receive the services appropriate for their family circumstances.
• Demonstrated experience in dealing with complex funding models and compliance with stated guidelines and contractual obligations within, as set by the relevant Government Departments.
• Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills (e.g., Microsoft Office Suite).
• Great time-management skills with an ability to prioritise your workload in a fast-paced environment.

Responsibilities

• Accept internal and external referrals for Palliative Care services and engage with client in a timely manner.
• Responsible for the scheduling of all Palliative Care services.
• Provide professional first point of contact/concierge services to clients and carers ensuring clients individual needs and preferences are adhered to.
• Respond to client and carer enquiries and escalate to relevant neighbourhood or allied health professionals where required.
• Maintain effective communication and problem-solving skills ensuring effective and rapid referral to other health care professionals including Palliative Care consultants, nursing and allied health teams.
• Engage effectively with community neighbourhoods and/or Specialised Services - State-wide contacts in the identification of additional client needs

Skills

Team coordination

Customer service

Problem solving

Interpersonal communication

Written communication

Time management

Education

Health Administration qualification

Community Service

Job description

BlueCare is hiring a Palliative Care Officer to deliver high-quality in-home palliative care under Government funding models. The role focuses on referrals, scheduling, and coordinated care with clinical staff, within a state-wide program.

You’ll engage with clients and carers, provide a professional first point of contact, and collaborate with multidisciplinary teams to identify and meet complex needs across regional Queensland.