Palliative Care Officer

Family and Disability Services; Brisbane; Hybrid; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per tax

Meal entertainment benefits up to $2,ã

12 weeks paid parental leave

Diversity and inclusive leave options

Career development opportunities

Job summary

BlueCare in Queensland is seeking a Palliative Care Officer to deliver high-quality in-home palliative care and support. Reporting to the Palliative Care Manager, you will coordinate services across a state-wide network and engage with clients, carers and clinical staff to ensure care plans are tailored to each family’s needs.

The role emphasizes collaboration, rapid referrals, and effective communication within a multidisciplinary team, with a focus on compassionate, person-centred care and

Qualifications

• Certificate III qualification or higher in a Health Administration, Community Service or other relevant discipline or equivalent community sector experience.
• Demonstrated experience in connecting teams, customer service and problem solving within a multidisciplinary team.
• Demonstrated ability to liaise with clinical staff to provide co-ordinated care and exercise professional judgment within prescribed areas.
• Demonstrated ability to understand the complex needs of customers and to ensure they receive the services appropriate for their family circumstances.
• Demonstrated experience in dealing with complex funding models and compliance with stated guidelines and contractual obligations within, as set by the relevant Government Departments.
• Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills (e.g., Microsoft Office Suite).
• Great time-management skills with an ability to prioritise your workload in a fast-paced environment.

Responsibilities

• Accept internal and external referrals for Palliative Care services and engage with client in a timely manner.
• Responsible for the scheduling of all Palliative Care services.
• Provide professional first point of contact/concierge services to clients and carers ensuring clients individual needs and preferences are adhered to.
• Respond to client and carer enquiries and escalat to relevant neighbourhood or allied health professionals where required.
• Maintain effective communication and problem-solving skills ensuring effective and rapid referral to other health care professionals including Palliative Care consultants, nursing and allied health teams.
• Engage effectively with community neighbourhoods and or Specialised Services - State-wide contacts in the identification of additional client needs

Skills

Interpersonal skills

Written communication

Time management

MS Office

Education

Certificate III in Health Administration or related

Community service experience

Job description

Employment terms: 12 month fixed term full time

Location: Caboolture/Alexandra Hill with hybrid working arrangements

Remuneration: $40.58 - $43.52 p/h + Super + Not for Profit Salary Packaging benefits

Make a meaningful difference with BlueCare

We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our big-hearted BlueCare team, as a Palliative Care Officer, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let's make a meaningful difference, together.

Your part in our State-wide Palliative Care team

BlueCare's Palliative Care services operates at a state-wide level and we are expanding the capacity and capability of our team, allowing us to deliver more services across Queensland particularly in regional & remote locations. This is your opportunity to be part of something unique. Join our team in this incredible opportunity of Palliative Care Offer.

Reporting to the Palliative Care Manger, the role will work in conjunction with the relevant community neighbourhood and is an essential role for the distribution of seamless palliative care specific services, ensuring the delivery of high quality bespoke in-home care to clients and carers through current and future Government funding models. Additionally, you work in a variety of areas including, but not limited to:

• Accept internal and external referrals for Palliative Care services and engage with client in a timely manner.
• Responsible for the scheduling of all Palliative Care services.
• Provide professional first point of contact/concierge services to clients and carers ensuring clients individual needs and preferences are adhered to.
• Respond to client and carer enquiries and escalat to relevant neighbourhood or allied health professionals where required.
• Maintain effective communication and problem-solving skills ensuring effective and rapid referral to other health care professionals including Palliative Care consultants, nursing and allied health teams.
• Engage effectively with community neighbourhoods and or Specialised Services - State-wide contacts in the identification of additional client needs

What makes a difference for us?

We provide ongoing training and support to the successful individual around our systems, program and engagement requirements. You will be supported by leaders directly within the Palliative Care Program to provide holistic support in the role. If you possess the following skills, it will certainly give you a head start in the role.

• Certificate III qualification or higher in a Health Administration, Community Service or other relevant discipline or equivalent community sector experience.
• Demonstrated experience in connecting teams, customer service and problem solving within a multidisciplinary team.
• Demonstrated ability to liaise with clinical staff to provide co-ordinated care and exercise professional judgment within prescribed areas.
• Demonstrated ability to understand the complex needs of customers and to ensure they receive the services appropriate for their family circumstances.
• Demonstrated experience in dealing with complex funding models and compliance with stated guidelines and contractual obligations within, as set by the relevant Government Departments.
• Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills (e.g., Microsoft Office Suite).
• Great time-management skills with an ability to prioritise your workload in a fast-paced environment.

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Bud