Palliative Care Officer

Blue Care; Caboolture, Brisbane; Hybrid; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee discounts

12 weeks paid parental leave

Diversity and inclusive leave

Job summary

BlueCare is seeking a Palliative Care Officer to deliver high-quality in-home palliative care across Queensland, with a state-wide program. You will coordinate services, engage with clients and carers, and work within a multidisciplinary team to ensure timely, appropriate care.

The role offers hybrid working arrangements, 12-month fixed term full-time employment, and salary packaging benefits through Not for Profit schemes.

Qualifications

• Certificate III qualification or higher in a Health Administration, Community Service or other relevant discipline or equivalent community sector experience.
• Demonstrated experience in connecting teams, customer service and problem solving within a multidisciplinary team.
• Demonstrated ability to liaise with clinical staff to provide co-ordinated care and exercise professional judgment within prescribed areas.
• Demonstrated ability to understand the complex needs of customers and to ensure they receive the services appropriate for their family circumstances.
• Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills.

Responsibilities

• Accept internal and external referrals for Palliative Care services and engage with clients in a timely manner.
• Schedule all Palliative Care services.
• Provide professional first point of contact to clients and carers.
• Respond to client and carer enquiries and escalate as needed.
• Maintain effective communication and rapid referral to other health care professionals.

Skills

Customer service

Multidisciplinary teamwork

Clinical liaison

Time management

Problem solving

Education

Health administration / Community Service (Certificate III+ or equivalent)

Job description

Employment terms: 12 month fixed term full time Location: Caboolture/Alexandra Hill with hybrid working arrangements Remuneration: $40.58 - $43.52 p/h + Super + Not for Profit Salary Packaging benefits

Make a meaningful difference with BlueCare

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. An integral part of our big-hearted BlueCare team, as a Palliative Care Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together.

Your part in our State-wide Palliative Care team

BlueCare’s Palliative Care services operates at a state-wide level and we are expanding the capacity and capability of our team, allowing us to deliver more services across Queensland particularly in regional & remote locations. This is your opportunity to be part of something unique. Join our team in this incredible opportunity of Palliative Care Offer. Reporting to the Palliative Care Manger, the role will work in conjunction with the relevant community neighbourhood and is an essential role for the distribution of seamless palliative care specific services, ensuring the delivery of high quality bespoke in-home care to clients and carers through current and future Government funding models. Additionally, you work in a variety of areas including, but not limited to:

• Accept internal and external referrals for Palliative Care services and engage with client in a timely manner.
• Responsible for the scheduling of all Palliative Care services.
• Provide professional first point of contact/concierge services to clients and carers ensuring clients individual needs and preferences are adhered to.
• Respond to client and carer enquiries and escal to relevant neighbourhood or allied health professionals where required.
• Maintain effective communication and problem-solving skills ensuring effective and rapid referral to other health care professionals including Palliative Care consultants, nursing and allied health teams.
• Engage effectively with community neighbourhoods and or Specialised Services - State-wide contacts in the identification of additional client needs.

What makes a difference for us?

We provide ongoing training and support to the successful individual around our systems, program and engagement requirements. You will be supported by leaders directly within the Palliative Care Program to provide holistic support in the role. If you possess the following skills, it will certainly give you a head start in the role.

• Certificate III qualification or higher in a Health Administration, Community Service or other relevant discipline or equivalent community sector experience.
• Demonstrated experience in connecting teams, customer service and problem solving within a multidisciplinary team.
• Demonstrated ability to liaise with clinical staff to provide co-ordinated care and exercise professional judgment within prescribed areas.
• Demonstrated ability to understand the complex needs of customers and to ensure they receive the services appropriate for their family circumstances.
• Demonstrated experience in dealing with complex funding models and compliance with stated guidelines and contractual obligations within, as set by the relevant Government Departments.
• Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills (e.g., Microsoft Office Suite).
• Great time-management skills with an ability to prioritise your workload in a fast-paced environment.

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference.

Child safe, Child Friendly

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple - everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email [e-mail]

Commitment to Safeguarding

We are committed to creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UniteCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare family.