Paid Vacation Internship: Real Client Experience (4–8 Wks)

Uc Bcf; Melbourne; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Full training provided

Career progression

Job summary

Uc Bcf in Melbourne is seeking a Customer Experience Consultant to deliver outstanding support and enhance client experience. This is a full-time, hybrid role with flexible start and finish times, and full training provided.

You will be the first point of contact for clients, handle 60-70 interactions daily, log requests, and help improve internal processes while contributing to team targets in a supportive, growth-oriented environment.

Qualifications

• Australian citizenship is required.
• Entry-level role with full training provided.
• Experience in a call centre or customer service is a plus but not essential.
• Proficient in computers and basic software
• Excellent phone manner and concise email communication.

Responsibilities

• Be the first point of contact for incoming calls and emails (60-70 interactions daily).
• Accurately log client requests into our systems.
• Resolve queries efficiently and professionally.
• Meet client KPIs and contribute to team targets.
• Deliver outstanding customer satisfaction.
• Support and improve internal processes and procedures.

Skills

People person

Communication

Customer service

Email etiquette

Multi-tasking

Tools

Computer literacy

Job description

Job Title

Customer Experience Consultant

Job Description Summary

Genuine career progression – we hire from within!

Hybrid, flexible working options in a permanent, full time role

Entry level roles – we provide full training & ongoing development

We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.

Job Description

Important: To be eligible for this role, applicants must be Australian citizens.

• Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions daily)
• Accurately log client requests into our systems
• Resolve queries efficiently and professionally
• Meet client KPI’s and contribute to team targets
• Deliver outstanding customer satisfaction
• Support and improve internal processes and procedures

What we’re looking for

• A natural "people person" who enjoys helping others
• A confident communicator with a passion for customer service
• Excellent phone manner and a knack for sending concise emails
• Strong multi-tasker, juggling different tasks without compromising quality
• High attention to detail and accuracy, a natural problem solver!
• Positive attitude, integrity, and honesty
• Organised, self-disciplined, and a team player
• Experience in a call centre environment or customer service role is a plus but not essential
• Proficient in computer literacy and keyboard skills

What’s in it for you

• Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
• Comprehensive training to set you up for success
• A great opportunity to shift careers or explore a new path
• A supportive, collaborative team invested in your growth
• A diverse organization that values different perspectives
• Clear opportunities for growth and career advancement

Inclusion statement

As an equal opportunity employer, we encourage Aboriginal and Torres Strait Islander and female candidates to apply. We promote safety at all times.