Inbound Customer Service Consultant - Multiple Positions Available!

SMAART Recruitment

Melbourne

Hybrid

AUD 43,000 - 61,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work options

Weekly pay

Superannuation

Job summary

SMAART Recruitment is seeking enthusiastic Customer Service Consultants to join a leading Australian organisation in Melbourne. The role is inbound, with training and strong support, and involves phone-based service, some admin duties, and target-driven work in a hybrid setup.

Positions start 30 November 2026 and run through to April 2027. Hybrid arrangement allows 3 days work from home and 2 days in the Melbourne CBD office, with full-time hours and weekly pay at AU$37.50 per hour plus

Qualifications

Previous customer service experience, ideally in a contact centre or office-based environment.
Excellent verbal communication; friendly, professional phone manner.
Strong computer literacy and ability to navigate multiple systems.
Good attention to detail and accurate recording of customer information.
Problem-solving and willingness to learn new processes.
Positive attitude, strong work ethic and teamwork.

Responsibilities

Handle inbound customer inquiries in a busy contact centre, providing accurate information and a positive experience.
Navigate multiple systems, maintain customer records, and perform administrative tasks.
Work toward individual and team targets while delivering excellent service.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Problem solving

Teamwork

Tools

CRM software

Job description

Inbound Customer Service Consultant - Multiple Positions Available!

We are excited to be recruiting for multiple Customer Service Consultants to join a leading Australian organisation specialising in employee benefits, salary packaging and novated leasing solutions.

With a busy period approaching, this well-established organisation is looking for enthusiastic and customer-focused individuals to join their contact centre team on a temporary basis from Monday 30th November through to April.

This is a fantastic opportunity for individuals looking to build on their customer service experience, develop new skills and gain valuable experience with a reputable Australian organisation.

Role Details

In this position, you will be working within a busy inbound contact centre environment, assisting customers with a variety of enquiries, providing accurate information and ensuring every customer receives a positive experience. You will receive structured training and ongoing support to help you feel confident and prepared in your role.

The role will also involve navigating multiple systems, maintaining accurate customer records, completing administrative and processing tasks, and working towards individual and team targets while delivering excellent customer service.

We are looking for people who genuinely enjoy helping others, have excellent communication skills, are confident using technology and bring a positive attitude and willingness to learn.

Key Points!

Multiple temporary positions available, commencing Monday 30th November 2026 and running through to April 2027.
Full-time hours, Monday-Friday, working across a rotating roster between 8am and 8pm.
$37.50 per hour + superannuation, paid weekly.
Excellent hybrid options! Work 3 days from home per week and 2 days in the Melbourne CBD office.
Comprehensive initial training and ongoing support provided.
Supportive and collaborative team environment.
A predominantly inbound, phone-based customer service position with some administrative duties.

This is a fantastic opportunity for individuals looking to build on their customer service experience, develop new skills and gain valuable experience with a reputable Australian organisation.

Role Details

We are looking for people who genuinely enjoy helping others, have excellent communication skills, are confident using technology and bring a positive attitude and willingness to learn.

Key Points!

Multiple temporary positions available, commencing Monday 30th November 2026 and running through to April 2027.
Full-time hours, Monday-Friday, working across a rotating roster between 8am and 8pm.
$37.50 per hour + superannuation, paid weekly.
Excellent hybrid options! Work 3 days from home per week and 2 days in the Melbourne CBD office.
Comprehensive initial training and ongoing support provided.
Supportive and collaborative team environment.
A predominantly inbound, phone-based customer service position with some administrative duties.

About You

We are looking for enthusiastic, reliable and customer-focused individuals who enjoy helping people and thrive in a busy, team-oriented environment.

To be successful in this position, you will have:

Previous customer service experience, ideally within a contact centre or office-based environment.
Excellent verbal communication skills, with a friendly, professional and confident phone manner.
Strong computer literacy and the ability to navigate multiple systems.
Good attention to detail and the ability to accurately record customer information.
Strong problem-solving skills and a willingness to learn new processes.
The ability to remain calm, patient and professional when managing customer enquiries.
A positive attitude, strong work ethic and a genuine commitment to delivering excellent customer service.
Availability from Monday 30th November 2026 through to April 2027.

Please note that successful candidates will be required to complete relevant background checks prior to commencement. Only shortlisted candidates will be contacted. Working Holiday visa holders are welcome to apply! :)

If you are available to commence on Monday 30th November and are looking for a full-time temporary opportunity where you can develop your customer service skills, we would love to hear from you!

0431 293 *** | ********@smaart.com.au
Additional information