Customer Experience Consultant

C&W Services (S); Melbourne; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Full training provided

Career development opportunities

Job summary

Cushman & Wakefield in Melbourne is seeking a Customer Experience Consultant to join our team. This entry-level role includes full training, ongoing development, and a clear path for career progression within a dynamic, values-driven organisation.

You will be the first point of contact for clients, handling calls and emails with empathy and professionalism, while delivering outstanding service and helping improve internal processes in a hybrid, permanent full-time position.

Qualifications

• Australian citizenship required.
• Entry-level role with full training and ongoing development.
• Experience in call centre or customer service is a plus but not essential.
• Proficient in computer literacy and keyboard skills.

Responsibilities

• Be the first point of contact for incoming calls and emails (60-70 interactions daily).
• Log client requests accurately into systems.
• Resolve queries efficiently and professionally.

Skills

People skills

Communication

Multitasking

Detail oriented

Team player

Problem solving

Tools

Computer literacy

Job description

Customer Experience Consultant

Job Description Summary

• Genuine career progression - we hire from within!
• Hybrid, flexible working options in a permanent, full time role
• Entry level roles - we provide full training & ongoing development

We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.

Job Description

Important: To be eligible for this role, applicants must be Australian citizens.

What you'll be doing;

• Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
• Accurately log client requests into our systems
• Resolve queries efficiently and professionally
• Meet client KPI's and contribute to team targets
• Deliver outstanding customer satisfaction
• Support and improve internal processes and procedures

What we're looking for;

• A natural 'people person' who enjoys helping others
• A confident communicator with a passion for customer service
• Excellent phone manner and a knack for sending concise emails
• Strong multi-tasker, juggling different tasks without compromising quality
• High attention to detail and accuracy, a natural problem solver!
• Positive attitude, integrity, and honesty
• Organised, self-disciplined, and a team player
• Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential - we'll provide full training so you can develop your career!
• Proficient in computer literacy and keyboard skills

What's in it for you?

• Full time, permanent role with flexible shifts ranging from 7am - 11am start times, and 3pm - 7pm finish times
• Comprehensive training to set you up for success
• A great opportunity to shift careers or explore a new path
• A supportive, collaborative team invested in your growth
• A diverse organization that values different perspectives
• Clear opportunities for growth and career advancement

Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: "Cushman & Wakefield"