Customer Service & Retention Advisor

Concentrix; Brisbane; On-site; AUD 32,000 - 45,000; Full time

Benefits offered by this job

Paid training and ongoing support

Career pathways across a global org

Recognition and reward programs

Supportive team culture

Full-time 38hrs/wk and Part-time 30hrs

Job summary

Concentrix is hiring a Customer Service & Retention Advisor in Brisbane to be the first point of contact for customers, handling inbound sales queries, account servicing and retention conversations. You will deliver exceptional experiences and help customers find the right solutions for their needs.

Join a global leader in CX with paid training, career pathways, and a supportive team culture. This full-time (38hrs/wk) and part-time (30hrs/wk) role offers a stable schedule and opportunities

Qualifications

• Strong communication and active listening skills.
• Customer-first mindset and a genuine passion for delivering service.
• Confidence identifying sales and retention opportunities.
• Ability to handle objections professionally and achieve positive outcomes.
• Experience working towards performance targets in customer service or sales.
• Strong computer skills, including navigating multiple systems and CRM platforms.

Responsibilities

• Taking inbound calls from customers.
• Assisting with sales enquiries and account servicing.
• Leading retention conversations to help customers find right solutions.
• Listening to customer needs and offering appropriate responses.
• Onsite position at Edward Street, near Central Station.

Skills

Inbound calls

Sales awareness

CRM experience

Active listening

Customer service

Tools

CRM systems

Job description

At Concentrix, we believe great customer service can change someone's experience for the better. As one of the world's leading customer engagement and service delivery organisations, we help some of Australia's most recognised brands deliver exceptional support to their customers. We're looking for Customer Service & Retention Advisors who are passionate about helping people and creating positive outcomes.

About the Role:

As a Customer Service & Retention Advisor, you'll be the first point of contact for customers, assisting with inbound sales enquiries, account servicing, general enquiries and retention conversations. You'll deliver exceptional customer experiences while helping customers find the right solutions for their needs.

No two days are the same. You'll be:

• Taking inbound calls from new and existing customers
• Assisting with sales enquiries, account servicing and general customer questions
• Supporting customer retention conversations with empathy and professionalism
• Listening carefully to customer needs and providing the right solutions
• Onsite position, based on Edward Street, right near Central Station
• Hourly rate of $27.97/hr + 12% superannuation
• Rosters Monday to Friday between 8AM-7PM

What You'll Bring:

We're looking for customer-focused professionals who enjoy helping others, building rapport and finding the right solutions for every customer interaction.

You'll have:

• Strong communication and active listening skills, with the ability to build trust and rapport over the phone
• A customer-first mindset and a genuine passion for delivering exceptional service
• Confidence identifying sales and retention opportunities while focusing on customer needs
• The ability to handle objections professionally and achieve positive outcomes for customers
• Experience working towards performance targets in a customer service, sales or contact centre environment
• Strong computer skills, including experience navigating multiple systems and CRM platforms
• Excellent attention to detail and accuracy when managing customer information
• The ability to prioritise tasks, manage your time effectively and work independently
• A proactive approach to problem-solving, learning new processes and adapting to change
• The ability to remain calm, resilient and professional in a fast-paced environment
  

What's in It for You:

• Paid training and ongoing support
• Career pathways across a global organisation
• Recognition and reward programs
• Supportive team culture
• Full-time (38hrs/wk) and part-time (30hrs/wk) opportunities available
• Be part of a company that genuinely invests in its people

About Concentrix

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.

Applicants must be at least 18 years of age and pass a police check and other pre-employment checks

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.