Customer Experience Specialist

Sharp and Carter; Sydney; Hybrid; AUD 56,000 - 69,000; Full time

Benefits offered by this job

Complimentary lunch

Staff discounts

Flexible work arrangement

Job summary

Sharp and Carter is partnering with a purpose-driven organisation delivering essential support services to vulnerable communities across Australia. We are seeking a Customer Experience Specialist to join the Client Engagement team in an entry-level role with clear progression paths.

You’ll engage with clients, families and networks via phone, email and SMS; guide onboarding and renewals; build rapport to generate referrals; coordinate with internal teams; keep CRM records; and work toward

Qualifications

• Entry-level role with on-the-job training and support.
• Willingness to learn in a fast-paced environment and adhere to screening checks.
• Interest in community services, health or aged care sectors is highly regarded.

Responsibilities

• Engage with clients, families and support networks via phone, email and SMS.
• Guide onboarding and support renewals for existing clients.
• Build rapport with external stakeholders to generate referrals.
• Coordinate with internal teams to help clients access services.
• Keep accurate, detailed records in a CRM system.
• Aim for individual and team targets within a supportive culture.

Skills

Phone etiquette

Communication

Target driven

Time management

Independent worker

Customer service

Community sector interest

Tools

CRM software

Job description

Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

What you'll be doing

• Engaging with clients, their families and support networks via phone, email and SMS
• Guiding new clients through onboarding and supporting existing clients through renewals
• Building rapport with external stakeholders to generate referrals
• Coordinating with internal teams to help clients access the support and services they need
• Keeping accurate, detailed records in a CRM system
• Hitting individual and team targets while contributing to a supportive, high-performing culture

Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

What you'll be doing

• Engaging with clients, their families and support networks via phone, email and SMS
• Guiding new clients through onboarding and supporting existing clients through renewals
• Building rapport with external stakeholders to generate referrals
• Coordinating with internal teams to help clients access the support and services they need
• Keeping accurate, detailed records in a CRM system
• Hitting individual and team targets while contributing to a supportive, high-performing culture

What you'll bring

• A confident phone manner and genuine people skills — you build rapport easily
• Strong written and verbal communication with great attention to detail
• Drive to hit targets and a positive attitude toward a fast-paced, high-growth environment
• Solid organisation and time management skills
• Comfort working independently as part of a close-knit team
• Previous contact centre, sales or customer service experience is a bonus — but not essential
• An interest in the community services, health or aged care sectors is highly regarded

No prior industry experience? No problem. This role is all about attitude, critical thinking and a willingness to learn — full training and support provided.

Please note: this role requires a Working with Vulnerable People / relevant screening check (details provided at application stage).

What's in it for you

• $62,600 + Super, with genuine opportunities to grow your salary as you grow your skills
• Flexible working — 3 days in the office, 2 days from home
• Real career progression — move vertically or explore other areas of the business as you develop
• Complimentary lunch and staff discounts
• Regular team social events
• Access to an Employee Assistance Program and genuine investment in your wellbeing
• Be part of a collaborative, values-driven team doing work that actually matters

This is your chance to launch a career with real purpose and real progression. If you're switched on, motivated, and ready to learn — we want to hear from you.