Customer Support Consultant - Retail - Work from Home

STARTEK; Melbourne; Hybrid; AUD 41,000 - 48,000; Full time

Benefits offered by this job

Paid training

Hybrid work after training

Career development

Job summary

STARTEK is recruiting Customer Support Consultants for a major Australian retailer in electronics and appliances. The role covers handling faults, repairs, warranties and service inquiries, guiding customers from case initiation to resolution.

Initial training is in-office, with six weeks in attendance, followed by a hybrid model requiring one day in-office per week. The position offers fixed-term contracts to June 2027 and casual contracts, with rosters including weekdays and Saturdays.

Qualifications

• Strong verbal communication
• Strong written communication
• Genuine passion for customer service
• Excellent attention to detail
• Problem solving
• Ability to learn quickly across multiple systems
• Retail or contact centre experience preferred but not essential

Responsibilities

• Responding to inbound customer calls, chats and email enquiries.
• Managing customer cases relating to products, repairs, warranties and service requests.
• Investigating issues and coordinating resolutions with internal and external stakeholders.
• Liaising with retail locations, suppliers and service providers.
• Maintaining accurate customer records and case notes.
• Delivering a professional, empathetic and solution-focused customer experience.
• Taking ownership of customer enquiries through to resolution.

Job description

Customer Support Consultant - Retail - Work from Home

Fixed Term Contracts available to June 2027: Pay Rate: $29.45 per hour

Casual Contracts Available: $34.96 per hour

Training: 5 days classroom-based (in office) / 2 weeks on-the-job (in office)

Roster: Rotating shifts between Monday–Friday: 9:00am – 6:00pm/Saturday: 9:00am – 5:00pm

Join our November 2026 Intake

We're looking for Customer Service Agents to support customers of one of Australia's leading retailers of electronics and appliances.

As the first point of contact for customers requiring assistance with faulty products, repairs, warranties and service enquiries, you'll play a vital role in delivering outstanding customer experiences. Working closely with stores, suppliers and service providers, you'll manage customer cases from start to finish and help achieve positive outcomes for every customer interaction.

What is on Offer

Fixed Term Contracts to June 30 2027

$29.45 per hour

Casual Contracts

$34.96 per hour

5 days classroom-based training (in office)

2 weeks on-the-job training (in office)

Ongoing coaching and development from experienced leaders

In-person support provided to new recruits from our office location in Docklands. As a guide, candidates should anticipate a minimum of six weeks of in-office attendance while building capability and achieving competency in the role.

Following a review of competency, The role is a hybrid model working arrangement with one day per week of in-office attendance required

Roster:

Successful applicants must be available to work within these operating hours.

This role operates on a rotating roster across the following hours:

Monday to Friday: 9:00am - 6:00pm

Saturday: 9:00am - 5:00pm

What You’ll Be Doing:

Responding to inbound customer calls, chats and email enquiries.

Managing customer cases relating to products, repairs, warranties and service requests.

Investigating issues and coordinating resolutions with internal and external stakeholders.

Liaising with retail locations, suppliers and service providers.

Maintaining accurate customer records and case notes.

Delivering a professional, empathetic and solution-focused customer experience.

Taking ownership of customer enquiries through to resolution.

What We’re Looking For:

Strong verbal and written communication skills.

A genuine passion for customer service.

Excellent attention to detail and organisational skills.

The ability to problem-solve and make sound decisions.

Confidence working across multiple systems and applications.

A positive attitude and willingness to learn.

Previous customer service, retail or contact centre experience is highly regarded but not essential.

What’s In It For You:

Paid training and ongoing support.

A supportive and collaborative team environment.

The opportunity to develop valuable customer service and case management skills.

Exposure to a well-established national brand.

Hybrid work arrangements available following successful completion of training and achievement of competency requirements.

Opportunities for career growth and development.

If you enjoy helping people, solving problems and delivering exceptional customer experiences, we'd love to hear from you.