Customer Experience Consultant

Cushman & Wakefield; Melbourne; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

Cushman & Wakefield in Melbourne is seeking an enthusiastic Customer Experience Consultant to provide exceptional client support and enhance the overall experience. The role is entry level with full training and offers hybrid, flexible working options in a permanent, full-time capacity.

The successful candidate will handle calls and emails, log requests, resolve queries, and contribute to team targets, while benefiting from clear progression opportunities within a global real estate services

Qualifications

• Natural people person with a passion for helping others.
• Confident communicator with strong customer service focus.
• Excellent phone manner and ability to send concise emails.
• Strong multitasking ability without compromising quality.
• High attention to detail and accuracy; natural problem solver.
• Organised, self-disciplined and a team player.

Responsibilities

• Be the first point of contact for incoming calls and emails from clients (60-70 interactions daily; mix of calls and emails).
• Accurately log client requests into systems.
• Resolve queries efficiently and professionally.
• Meet client KPIs and contribute to team targets.
• Deliver outstanding customer satisfaction.
• Support and improve internal processes and procedures.

Skills

People person

Confident communicator

Phone etiquette

Multitasking

Attention to detail

Team player

Tools

CRM software

Job description

Job Title Customer Experience Consultant Job Description Summary

• Genuine career progression – we hire from within!
• Hybrid, flexible working options in a permanent, full time role
• Entry level roles – we provide full training & ongoing development

We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.

Job Description Important: To be eligible for this role, applicants must be Australian citizens.

What you’ll be doing;

• Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
• Accurately log client requests into our systems
• Resolve queries efficiently and professionally
• Meet client KPI’s and contribute to team targets
• Deliver outstanding customer satisfaction
• Support and improve internal processes and procedures

What we’re looking for;

• A natural "people person" who enjoys helping others
• A confident communicator with a passion for customer service
• Excellent phone manner and a knack for sending concise emails
• Strong multi-tasker, juggling different tasks without compromising quality
• High attention to detail and accuracy, a natural problem solver!
• Positive attitude, integrity, and honesty
• Organised, self-disciplined, and a team player
• Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
• Proficient in computer literacy and keyboard skills

What’s in it for you?

• Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
• Comprehensive training to set you up for success
• A great opportunity to shift careers or explore a new path
• A supportive, collaborative team invested in your growth
• A diverse organization that values different perspectives
• Clear opportunities for growth and career advancement

Only shortlisted candidates will be contacted. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. INCO: “Cushman & Wakefield”

About Cushman & Wakefield

• Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries.
• In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other.
• Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture.
• For additional information, visit www.cushmanwakefield.com