Overnight Welfare Lead, Campus Services

Australian Sports Commission; Canberra; On-site; AUD 92,000 - 106,000; Full time

Benefits offered by this job

Generous superannuation up to 15.4%

Free onsite parking

Onsite facilities: gym, dining hall, &

Job summary

Australian Sports Commission in Canberra is seeking a Night Duty Supervisor Campus Services to act as the senior overnight operations representative. You will oversee welfare, safety and emergencies, provide a visible presence for athletes, coordinate after-hours incidents and ensure proper referrals and handovers to day staff.

The role requires independent work, calm judgement under changing priorities, and a focus on athlete wellbeing and guest experience across campus services overnight.

Qualifications

• Experience in athlete pastoral care, residential care, safeguarding, youth engagement, community services, customer service, accommodation operations or related service environment.
• Experience using customer management, accommodation, booking or administrative systems and maintaining accurate records and reports.
• Experience responding to incidents, emergencies, welfare matters or customer issues requiring sound judgement, discretion and escalation.
• Demonstrated ability to coordinate operational activities independently in after-hours, residential or customer-facing environment.
• Strong interpersonal, communication and stakeholder engagement skills, including supporting people experiencing vulnerability or distress.
• Awareness of trauma-informed practice and Mental Health First Aid principles.
• A current First Aid Certificate, or ability to obtain and maintain certification.
• Current Working with Vulnerable People registration, or ability to obtain and maintain registration.
• Fire or Area Warden capability.

Responsibilities

• Provide overnight senior operational representation for Campus Services and be the primary contact for welfare, safety, emergency and operational matters.
• Coordinate incidents and emergencies and ensure referral, reporting and escalation pathways are followed.
• Manage after-hours enquiries, late arrivals and early departures across residences, reception, sports camps, accommodation and guest services.
• Maintain accurate records, complete account reconciliation and provide clear handover to day staff.
• Support athlete wellbeing, guest experience and safe, reliable operation of the AIS campus overnight.

Skills

Pastoral care

Residential care

Safeguarding

Youth engagement

Customer service

Accommodation operations

Record keeping

CRM systems

Incident response

After-hours coordination

Stakeholder engagement

Trauma-informed care

First Aid

WWVP registration

Fire warden

Education

First Aid Certificate

Working with Vulnerable People registration

Fire or Area Warden capability

Tools

Job description

Australian Sports Commission in Canberra is seeking a Night Duty Supervisor Campus Services to act as the senior overnight operations representative. You will oversee welfare, safety and emergencies, provide a visible presence for athletes, coordinate after-hours incidents and ensure proper referrals and handovers to day staff.

The role requires independent work, calm judgement under changing priorities, and a focus on athlete wellbeing and guest experience across campus services overnight.