Overnight Resident Support Officer — Wellbeing & Safety

Constant Security; Melbourne; On-site; AUD 51,000 - 105,000; Part time

Benefits offered by this job

LEAD Academy training

Employee Assistance Program

Stable overnight work

Site induction

Job summary

Constant Security is hiring a Resident Support Officer for overnight shifts at a Melbourne student accommodation site. The role focuses on wellbeing, safety, and community support rather than enforcement.

You will provide after-hours resident support, respond empathetically to concerns, and conduct security patrols while maintaining a calm, approachable presence. Relevant licences and certifications are required.

Qualifications

• Full Australian working rights.
• Current Victorian Security Licence.
• First Aid and CPR certification.
• RSA certification.
• Working with Children Check.
• Availability for overnight shifts.
• Strong communication and interpersonal skills.
• Calm, professional, and approachable manner.
• Confidence with reporting and basic IT systems.

Responsibilities

• Providing after-hours support to residents.
• Responding to wellbeing concerns with empathy and professionalism.
• Conducting regular security patrols and walkthroughs.
• Monitoring access control and shared spaces.
• Assisting with resident enquiries and access issues.
• Responding to incidents, emergencies, and first-response situations.
• Identifying hazards and escalating safety concerns.
• Completing incident and daily activity reports.
• Supporting a respectful, inclusive residential culture.
• Liaising with property management and emergency services as needed.
• Completing shift handovers and maintaining accountability.

Skills

Empathy and communication

Interpersonal skills

Overnight shift availability

Calm, professional demeanor

Education

Victorian Security Licence

First Aid and CPR certification

RSA certification

Working with Children Check

Tools

Access control awareness

Job description

Constant Security is hiring a Resident Support Officer for overnight shifts at a Melbourne student accommodation site. The role focuses on wellbeing, safety, and community support rather than enforcement.

You will provide after-hours resident support, respond empathetically to concerns, and conduct security patrols while maintaining a calm, approachable presence. Relevant licences and certifications are required.