Supervisor Campus Services

Australian Sports Commission; Canberra; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Annual training allowances

Professional development calendar

Generous superannuation up to 15.4%

Job summary

Australian Sports Commission – Canberra ACT is seeking a capable Supervisor Campus Services to coordinate customer-facing service delivery across assigned shifts. You will set priorities, allocate work, manage handovers and escalate higher-risk issues as needed.

You will coordinate complex sports camps and group stays, working with customers and internal teams to align accommodation, dining, venue access and safeguarding requirements, while overseeing bookings and invoicing workflows.

Qualifications

• Experience coordinating complex group bookings, sports camps, accommodation, hospitality or customer service operations.
• Experience in hospitality, accommodation, venue, tourism, sport or customer service environments.
• Ability to coordinate multiple stakeholders, manage competing priorities and resolve operational issues.
• Experience supervising staff, allocating work and providing day-to-day leadership.
• Excellent customer service, communication and stakeholder engagement skills.
• Experience using booking, reservations, CRM or service management systems, preferably SIHOT.
• Current First Aid Certificate, or ability to obtain and maintain certification.
• Current Working with Vulnerable People registration, or ability to obtain and maintain registration.
• Fire or Area Warden capability.

Responsibilities

• Coordinate customer-facing service delivery during assigned morning or afternoon shift.
• Set shift priorities and allocate work; manage handovers and day-to-day decisions.
• Act as first escalation point for complex enquiries, complaints, booking issues and service matters.
• Coordinate complex sports camps, group stays and high-priority customer requirements with internal teams.
• Monitor booking workflows, records, charging and invoicing; support rostering and staff capability; help improve procedures.

Skills

Booking coordination

Hospitality operations

Stakeholder management

Staff supervision

Customer service excellence

SIHOT experience

Education

First Aid Certificate

Working with Vulnerable People registration

Fire or Area Warden capability

Tools

SIHOT

Job description

Australian Sports Commission – Canberra ACT

The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team

Campus Services helps athletes, sporting organisations and other campus users access, stay and use the AIS. The team coordinates customer enquiries, bookings, accommodation, sports camps, reception, arrival services and other services across the guest journey. Working in a seven-day environment, we bring together internal service teams to provide clear information, reliable coordination and a safe, welcoming experience from initial enquiry through to departure.

About the role

As Supervisor Campus Services, you will coordinate customer-facing service delivery during an assigned morning or afternoon shift. You will set shift priorities, allocate work, manage handovers and make day-to-day operational decisions within established procedures. You will act as the first escalation point for complex enquiries, complaints, booking issues and service coordination matters, escalating higher-risk or out-of-scope issues to the Manager Campus Services.

You will be the primary coordinator for complex sports camps, group stays and high-priority customer requirements. You will work with customers and internal teams to coordinate accommodation, dining, venue access, safeguarding requirements and associated services. You will also monitor booking workflows, records, charging and invoicing, support rostering and staff capability, and help improve procedures and service consistency.

This is a key operational role for an experienced supervisor who can organise people and services, manage competing priorities and maintain a calm, customer-focused approach in a busy seven-day environment.

About you

You are a capable and experienced service supervisor who communicates clearly, uses sound judgement and takes ownership of coordinated customer outcomes. You will bring:

• demonstrated experience coordinating complex group bookings, sports camps, accommodation, hospitality or customer service operations.
• experience working in hospitality, accommodation, venue, tourism, sport or customer service environments.
• demonstrated ability to coordinate multiple stakeholders, manage competing priorities and resolve operational issues.
• experience supervising staff, allocating work and providing day-to-day operational leadership.
• excellent customer service, communication and stakeholder engagement skills.
• experience using booking, reservations, customer relationship management or service management systems, preferably SIHOT.
• a current First Aid Certificate, or the ability to obtain and maintain certification.
• current Working with Vulnerable People registration, or the ability to obtain and maintain registration.
• Fire or Area Warden capability.

This position is offered as an ONGOING position based at our Canberra campus.

Why work with us?

We have offices located in Canberra, Melbourne and Sydney. Across all locations, we offer:

• Options for flexible working arrangements.
• Annual allowances towards training based on individualised career goals.
• Access to a customised ASC L&D calendar for ongoing professional and career development.
• Generous superannuation scheme with up to 15.4% employer contributions.
• Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

• Free onsite parking
• Onsite facilities including café, dining hall, gym, and swimming pool.
• Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.

If you have any questions about this opportunity, please contact: