Supervisor, Campus Services – Lead Complex Sports Camps

Australian Sports Commission; Canberra; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

Annual training allowances

Professional development calendar

Generous superannuation up to 15.4%

Job summary

Australian Sports Commission – Canberra ACT is seeking a capable Supervisor Campus Services to coordinate customer-facing service delivery across assigned shifts. You will set priorities, allocate work, manage handovers and escalate higher-risk issues as needed.

You will coordinate complex sports camps and group stays, working with customers and internal teams to align accommodation, dining, venue access and safeguarding requirements, while overseeing bookings and invoicing workflows.

Qualifications

• Experience coordinating complex group bookings, sports camps, accommodation, hospitality or customer service operations.
• Experience in hospitality, accommodation, venue, tourism, sport or customer service environments.
• Ability to coordinate multiple stakeholders, manage competing priorities and resolve operational issues.
• Experience supervising staff, allocating work and providing day-to-day leadership.
• Excellent customer service, communication and stakeholder engagement skills.
• Experience using booking, reservations, CRM or service management systems, preferably SIHOT.
• Current First Aid Certificate, or ability to obtain and maintain certification.
• Current Working with Vulnerable People registration, or ability to obtain and maintain registration.
• Fire or Area Warden capability.

Responsibilities

• Coordinate customer-facing service delivery during assigned morning or afternoon shift.
• Set shift priorities and allocate work; manage handovers and day-to-day decisions.
• Act as first escalation point for complex enquiries, complaints, booking issues and service matters.
• Coordinate complex sports camps, group stays and high-priority customer requirements with internal teams.
• Monitor booking workflows, records, charging and invoicing; support rostering and staff capability; help improve procedures.

Skills

Booking coordination

Hospitality operations

Stakeholder management

Staff supervision

Customer service excellence

SIHOT experience

Education

First Aid Certificate

Working with Vulnerable People registration

Fire or Area Warden capability

Tools

SIHOT

Job description

Australian Sports Commission – Canberra ACT is seeking a capable Supervisor Campus Services to coordinate customer-facing service delivery across assigned shifts. You will set priorities, allocate work, manage handovers and escalate higher-risk issues as needed.

You will coordinate complex sports camps and group stays, working with customers and internal teams to align accommodation, dining, venue access and safeguarding requirements, while overseeing bookings and invoicing workflows.