Overnight Residential Support Officer

Deakin University; Geelong; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Flexible working arrangements

Extended parental leave

Additional leave purchase option

Professional development opportunities

Job summary

Deakin University is seeking a Night Support Officer for the Geelong Waurn Ponds campus to provide a safe, welcoming overnight presence for residents and ensure smooth operation of residential facilities. You will respond to enquiries, monitor facilities, assist with incident management, and support reception and short-stay accommodation services, with a 5:00am–8:00am roster, Monday to Thursday.

The role prioritises strong communication, judgement and teamwork, with flexible ordinary hours and

Qualifications

• Diploma qualification with relevant experience, or certificate level with post certificate work experience, or Post-Trades/Advanced Certificate.
• Experience in administrative or operational roles and working with systems and processes.
• Ability to apply judgement to prioritise work and manage competing priorities.
• Strong communication and interpersonal skills.

Responsibilities

• Assist residents, monitor facilities, respond to incidents, and support reception and short-stay accommodation services during night operations.
• Respond to enquiries, monitor security and maintenance concerns, and contribute to effective operational outcomes.
• Apply established processes and exercise judgement to deliver consistent outcomes.
• Analyse information from available sources to support task completion and input to decision-making.
• Contribute to team effectiveness through communication and collaboration.

Skills

Strong communication

Interpersonal skills

Judgement / prioritisation

Administrative / operational roles

Education

Diploma qualification with relevant experience

Certificate level qualification with post certificate work experience

Post-Trades Certificate

Advanced Certificate

Job description

Deakin University is seeking a Night Support Officer for the Geelong Waurn Ponds campus to provide a safe, welcoming overnight presence for residents and ensure smooth operation of residential facilities. You will respond to enquiries, monitor facilities, assist with incident management, and support reception and short-stay accommodation services, with a 5:00am–8:00am roster, Monday to Thursday.

The role prioritises strong communication, judgement and teamwork, with flexible ordinary hours and