Night Duty Supervisor, Campus Services

Australian Sports Commission; Canberra; On-site; AUD 92,000 - 106,000; Full time

Benefits offered by this job

Generous superannuation up to 15.4%

Free onsite parking

Onsite facilities: gym, dining hall, &

Job summary

Australian Sports Commission in Canberra is seeking a Night Duty Supervisor Campus Services to act as the senior overnight operations representative. You will oversee welfare, safety and emergencies, provide a visible presence for athletes, coordinate after-hours incidents and ensure proper referrals and handovers to day staff.

The role requires independent work, calm judgement under changing priorities, and a focus on athlete wellbeing and guest experience across campus services overnight.

Qualifications

• Experience in athlete pastoral care, residential care, safeguarding, youth engagement, community services, customer service, accommodation operations or related service environment.
• Experience using customer management, accommodation, booking or administrative systems and maintaining accurate records and reports.
• Experience responding to incidents, emergencies, welfare matters or customer issues requiring sound judgement, discretion and escalation.
• Demonstrated ability to coordinate operational activities independently in after-hours, residential or customer-facing environment.
• Strong interpersonal, communication and stakeholder engagement skills, including supporting people experiencing vulnerability or distress.
• Awareness of trauma-informed practice and Mental Health First Aid principles.
• A current First Aid Certificate, or ability to obtain and maintain certification.
• Current Working with Vulnerable People registration, or ability to obtain and maintain registration.
• Fire or Area Warden capability.

Responsibilities

• Provide overnight senior operational representation for Campus Services and be the primary contact for welfare, safety, emergency and operational matters.
• Coordinate incidents and emergencies and ensure referral, reporting and escalation pathways are followed.
• Manage after-hours enquiries, late arrivals and early departures across residences, reception, sports camps, accommodation and guest services.
• Maintain accurate records, complete account reconciliation and provide clear handover to day staff.
• Support athlete wellbeing, guest experience and safe, reliable operation of the AIS campus overnight.

Skills

Pastoral care

Residential care

Safeguarding

Youth engagement

Customer service

Accommodation operations

Record keeping

CRM systems

Incident response

After-hours coordination

Stakeholder engagement

Trauma-informed care

First Aid

WWVP registration

Fire warden

Education

First Aid Certificate

Working with Vulnerable People registration

Fire or Area Warden capability

Tools

Job description

Australian Sports Commission - Canberra ACT

1d ago , from Australian Sports Commission

• $91,566 - $105,753 + 15.4% superannuation - ASC Grade 4
• Ongoing Full Time

Applications close at 11:30pm AEST Wednesday, 18 November 2026 (late applications will not be accepted).

The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team

Campus Services helps athletes, sporting organisations and other campus users access, stay and use the AIS. The team coordinates accommodation, sports camps, guest services, reception and athlete residential support across a busy, seven-day campus. We work closely with teams across AIS Operations to provide clear information, reliable service and a safe, welcoming environment. Our overnight team is central to maintaining service continuity, responding to issues and ensuring athletes and guests can access support when needed.

About the role

As Night Duty Supervisor Campus Services, you will be the senior operational representative for Campus Services overnight and the primary contact for welfare, safety, emergency and operational matters. You will provide a visible and approachable presence for athletes living on campus, respond to pastoral care and safeguarding concerns, coordinate incidents and emergencies, and ensure the right referral, reporting and escalation pathways are followed.

You will also provide overnight support across residences, reception, sports camps, accommodation and guest services. This includes managing after-hours enquiries, late arrivals and early departures, monitoring occupancy and access, maintaining accurate records, completing account reconciliation and other financial administration, and providing a clear handover to day staff.

This is a key role for an experienced person who can work independently, exercise sound judgement and remain calm when priorities change. Your work will directly support athlete wellbeing, guest experience and the safe, reliable operation of the AIS campus overnight.

About you

You are reliable, service-focused and confident working independently in an overnight residential environment. You will bring:

• experience in athlete pastoral care, residential care, safeguarding, youth engagement, community services, customer service, accommodation operations or a related service environment.
• experience using customer management, accommodation, booking or administrative systems and maintaining accurate records and reports.
• experience responding to incidents, emergencies, welfare matters or customer issues requiring sound judgement, discretion and appropriate escalation.
• demonstrated ability to coordinate operational activities independently in an after-hours, residential or customer-facing environment.
• strong interpersonal, communication and stakeholder engagement skills, including the ability to support people experiencing vulnerability or distress.
• awareness of trauma-informed practice and Mental Health First Aid principles.
• a current First Aid Certificate, or the ability to obtain and maintain certification.
• current Working with Vulnerable People registration, or the ability to obtain and maintain registration.
• Fire or Area Warden capability.

• $91,566 - $105,753 + 15.4% superannuation - ASC Grade 4
• Canberra
• Ongoing Full Time

Applications close at 11:30pm AEST Wednesday, 18 November 2026 (late applications will not be accepted).

The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men's and Women's Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team

Campus Services helps athletes, sporting organisations and other campus users access, stay and use the AIS. The team coordinates accommodation, sports camps, guest services, reception and athlete residential support across a busy, seven-day campus. We work closely with teams across AIS Operations to provide clear information, reliable service and a safe, welcoming environment. Our overnight team is central to maintaining service continuity, responding to issues and ensuring athletes and guests can access support when needed.

About the role

As Night Duty Supervisor Campus Services, you will be the senior operational representative for Campus Services overnight and the primary contact for welfare, safety, emergency and operational matters. You will provide a visible and approachable presence for athletes living on campus, respond to pastoral care and safeguarding concerns, coordinate incidents and emergencies, and ensure the right referral, reporting and escalation pathways are followed.

You will also provide overnight support across residences, reception, sports camps, accommodation and guest services. This includes managing after-hours enquiries, late arrivals and early departures, monitoring occupancy and access, maintaining accurate records, completing account reconciliation and other financial administration, and providing a clear handover to day staff.

This is a key role for an experienced person who can work independently, exercise sound judgement and remain calm when priorities change. Your work will directly support athlete wellbeing, guest experience and the safe, reliable operation of the AIS campus overnight.

About you

You are reliable, service-focused and confident working independently in an overnight residential environment. You will bring:

• experience in athlete pastoral care, residential care, safeguarding, youth engagement, community services, customer service, accommodation operations or a related service environment.
• experience using customer management, accommodation, booking or administrative systems and maintaining accurate records and reports.
• experience responding to incidents, emergencies, welfare matters or customer issues requiring sound judgement, discretion and appropriate escalation.
• demonstrated ability to coordinate operational activities independently in an after-hours, residential or customer-facing environment.
• strong interpersonal, communication and stakeholder engagement skills, including the ability to support people experiencing vulnerability or distress.
• awareness of trauma-informed practice and Mental Health First Aid principles.
• a current First Aid Certificate, or the ability to obtain and maintain certification.
• current Working with Vulnerable People registration, or the ability to obtain and maintain registration.
• Fire or Area Warden capability.

Two ONGOING positions are available at our Canberra campus, one full-timeand one part-time. Flexible work patterns may be negotiated with the successful candidates.

Why work with us?

We have offices located in Canberra, Melbourne and Sydney. Across all locations, we offer:

• Options for flexible working arrangements.
• Annual allowances towards training based on individualised career goals.
• Access to a customised ASC L&D calendar for ongoing professional and career development.
• Generous superannuation scheme with up to 15.4% employer contributions.
• Corporate discount on AIS Shop merchandise.
• Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

• Free onsite parking
• Onsite facilities including café, dining hall, gym, and swimming pool.
• Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.

If you have any questions about this opportunity, please contact:

• Contact Officer: Dean Oakman, Assistant Director Campus Services
• Phone number: 02 6214 7***
• Email address: ***********@ausport.gov.au

Eligibility

To be eligible for this position applicants are required to be Australian citizens only and must be able to obtain and maintain an AGSVA Security Clearance.
As part of the Commonwealth Child Safety Framework the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector. This position requires a Working with Vulnerable/Children People check to obtain employment.

Notes

• As part of this position, the role occupant may have access to sensitive, and potentially distressing information in the areas of sexual misconduct and child safeguarding.
• The ASC is committed to protecting children from harm. We require all applicants that will work with children to undergo screening processes prior to appointment.
• Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised.
• The ASC operates under the Australian Sports Commission Act 1989 and is separate to the Public Service Act 1999. The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency.
• If you are experiencing issues or have any questions with the e-recruitment system, please contact the People & Culture Hub via email ******@ausport.gov.au or phone [phone]***.

Acknowledgement of Country

The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.

Application and Job Description

The Job Description can be downloaded from the attachment below. The application form will include these questions:

• Referencing the job description, please describe why you believe you are suitable for this position, including listing your key relevant achievements [up to 750 words]
• The ASC's shared values are respect, integrity, teamwork and excellence. Please describe which resonates with you and why [up to 300 words]

ASC Candidate Information Pack Opens in new window

Job Description - FULL-TIME Opens in new window

Job Description - PART-TIME Opens in new window