Overnight Luxury Hotel Operations Lead — Oceanfront Sydney

IHG; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

InterContinental Sydney Coogee Beach is seeking a Night Manager to oversee hotel operations during the night shift, ensuring safety, security and accurate completion of night audit from 11pm to 7am.

You will guide the team, uphold brand standards, deliver seamless service, handle guest interactions, cash handling, and work with the finance team on nightly reporting while maintaining compliance and a positive work environment.

Qualifications

• Four years of guest service/hotel experience with two years in a management capacity.
• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Must speak local language.
• Valid Responsible Service of Alcohol and First Aid Certificate are required.

Responsibilities

• Manage and oversee all hotel operations overnight.
• Train colleagues in quality and service standards, ensuring they have tools to perform and are empowered to execute in their roles.
• Lead by example by upholding and embodying InterContinental brand standards in all daily operations.
• Ensure guests receive prompt, professional service, personal recognition and a seamless Front & Back of House experience throughout their stay.
• Support Front Office staff to provide guests with prompt service, professional attention and personal recognition.
• Be the first responder - know how to respond to emergency situations promptly and calmly.
• Ensure all credit and financial transactions are handled securely; maintain cashiers float and prepare audit-ready daily reports.
• Oversee night audit function and prepare daily financial reports with the finance team overnight.
• Adhere to health, safety, or other compliance requirements and brand standards and local policies.

Job description

InterContinental Sydney Coogee Beach is seeking a Night Manager to oversee hotel operations during the night shift, ensuring safety, security and accurate completion of night audit from 11pm to 7am.

You will guide the team, uphold brand standards, deliver seamless service, handle guest interactions, cash handling, and work with the finance team on nightly reporting while maintaining compliance and a positive work environment.