Night Manager

Ibis; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Staff discounts on accommodation

Training and development opportunities

Job summary

Ibis Sydney World Square is seeking an experienced Night Manager to lead overnight operations, conduct the night audit and act as the key contact for stakeholders during the night. The role is full-time, night shifts only, including weekends and holidays, in Sydney's CBD.

The successful candidate will work autonomously, make decisions on behalf of management, and ensure safety, security and guest satisfaction throughout the night.

Qualifications

• Mandatory: Opera PMS experience, RSA, First Aid, Australian working rights, and availability across overnights, weekends & public holidays.
• Highly regarded: experience with Shiji/Infrasys and ARIEL, and a Hospitality Management degree.

Responsibilities

• Act as Manager on Duty overnight, responsible for the hotel and all guest queries.
• Manage front office: late check-ins, early departures, calls, reservations changes and guest requests.
• Conduct the full night audit: reconcile revenue, roll PMS, balance accounts and prepare end-of-day reports.
• Perform regular property walks, monitor CCTV and ensure guest and asset safety at all times.
• Handle overnight incidents or emergencies in line with procedures and legislation.
• Coordinate with Front Office, Housekeeping, F&B and Maintenance for smooth handover.
• Maintain logs and handover to day team with clear communication.

Skills

Overnight leadership

Guest service

Independent working

Education

Hospitality degree

Tools

Opera PMS

Shiji

Infrasys

ARIEL

Job description

Located in the heart of the Sydney CBD, Ibis Sydney World Square is steps from shopping, entertainment and public transport, welcoming both business and leisure travellers every day. We are seeking an experienced and hands‑onNightManager to lead our overnight operations and be the key contact for all stakeholders throughout the night.

About the role:

Reporting to the Operations Manager, you will independently oversee the hotel during the overnight shift, ensuring safety, security and a seamless guest experience while completing the night audit and balancing the day’s business. This is a full‑time position working overnight shifts only, including weekdays, weekends and public holidays.

The right candidate is a genuine night owl who thrives when the city is quiet, comfortable working autonomously and confident to make decisions on behalf of the management team.

Key responsibilities:

• Act as Manager on Duty overnight, responsible for the hotel and all guest queries.
• Manage front office operations: late check‑ins, early departures, phone calls, reservations changes and guest requests.
• Conduct the full night audit process: reconcile and cross‑check daily revenue, roll the PMS, balance accounts and prepare accurate end‑of‑day and handover reports.
• Complete regular property walks, monitor CCTV and ensure the security and safety of guests, staff and hotel assets at all times.
• Take charge of any overnight incidents or emergencies, including; fire alarms, evacuations, first‑aid situations and other safety issues, in line with hotel procedures and legislation.
• Resolve guest concerns professionally and support Front Office, Housekeeping, F&B and Maintenance to ensure smooth day‑night handover.
• Maintain accurate records, logs and incident reports, ensuring clear communication and handover to the day team across the hotel.
• Ensure adherence to brand standards, cash‑handling procedures, audit requirements and all relevant policies and regulations.

What we are looking for:

• Previous experience as a Night Manager, Assistant Manager, Senior Night Auditor or Front Office Supervisor within a hotel environment.
• Demonstrated ability to work independently overnight, take ownership of the property and confidently make decisions under pressure.
• A genuine night owl, reliable for ongoing overnight shifts.
• Strong understanding of hotel operations and how departments interact.
• Excellent communication and guest service skills, with solid problem‑solving ability.
• Solid numerical and administrative skills, with experience in night auditing, data handling, reconciliations and reporting.

Qualifications and requirements:

• Mandatory: Opera PMS experience, current RSA, current First Aid certificate, Full Australian working rights and availability across overnights, weekends and public holidays.
• Highly regarded: experience with Shiji/Infrasys and ARIEL, and a degree in Hospitality Management or other relevant field

What we offer:

• Supportive team in a well‑located CBD hotel.
• Training and development opportunities within Ibis and the wider Accor network.
• Staff discounts on accommodation and food & beverage across more than 5,700 hotels worldwide in the Accor network.

Salary $75,000-$80,000

Additional Information

Status: Full Time