Luxury Night Manager: Guest Experience & Operations

IHG; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Laundry for business attire

Room discounts

Training & development

Job summary

InterContinental Sydney Double Bay is seeking an Assistant Night Manager to oversee overnight operations, focusing on Front Office while supporting other departments. You’ll handle late check-ins, conduct nightly audits, resolve guest concerns, and lead the team during emergencies.

You will ensure service excellence in line with IHG brand standards, maintain security, mentor staff, and participate in recruitment onboarding.

Qualifications

• Full working rights in Australia
• Experience in luxury hotels preferred
• RSA, First Aid, Driver's License required
• Tertiary qualification in Hotel Management or Business Administration preferred
• Strong communication and writing skills
• Availability to work nights, weekends, holidays

Responsibilities

• Oversee overnight operations and ensure guest satisfaction
• Handle late check-ins and nightly audits
• Lead and mentor frontline staff
• Maintain brand standards and security procedures
• Manage guest concerns and emergencies promptly

Skills

Guest relations

Communication skills

Grooming standards

People management

Flexibility

Education

RSA Certification

First Aid Qualification

Driver's License

Hotel Management degree or related Business Administration

Job description

InterContinental Sydney Double Bay is seeking an Assistant Night Manager to oversee overnight operations, focusing on Front Office while supporting other departments. You’ll handle late check-ins, conduct nightly audits, resolve guest concerns, and lead the team during emergencies.

You will ensure service excellence in line with IHG brand standards, maintain security, mentor staff, and participate in recruitment onboarding.