Overnight Luxury Guest Experience Attendant

73N97; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Exclusive discounts hotel stays at all

Exclusive discounts on Food and Bevar

Exclusive retail discounts through mP

Grow, develop, and progress with認

Genuine care for associates’ wellbeing

Work for the largest and leading hotel

Job summary

The Ritz-Carlton is seeking a dedicated overnight guest services team member in Melbourne for a full-time, non-management role. You will engage in in-room dining setup, delivery, and tray collection while supporting concierge services, porterage, and valet parking to ensure exemplary guest experiences.

Experience with hospitality systems is preferred, and you will work within the Gold Standards to uphold safety, security, and service excellence across all overnight touchpoints.

Qualifications

• Experience with Infrasys and Opera hospitality systems or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to upscale your career
• Self-motivated, driven and energized in a fast-paced environment
• Smart solutions and a can-do attitude
• Hold a current Victoria Drivers License, with the ability to confidently operate both manual and automatic vehicles, is required

Responsibilities

• Working full-time overnight shifts
• Anticipate and deliver on all overnight guest touchpoints
• In-room dining mis-en place, delivery and tray collection
• Delivery of various requests to guest rooms
• Concierge services including porterage and valet parking
• Other guest experience services to ensure seamless service
• Supports the Night Manager in maintaining safety, security, and operational excellence.

Skills

Infrasys and Opera systems

Guest service experience

Australian working rights

Night shift experience

Job description

The Ritz-Carlton is seeking a dedicated overnight guest services team member in Melbourne for a full-time, non-management role. You will engage in in-room dining setup, delivery, and tray collection while supporting concierge services, porterage, and valet parking to ensure exemplary guest experiences.

Experience with hospitality systems is preferred, and you will work within the Gold Standards to uphold safety, security, and service excellence across all overnight touchpoints.