Overnight Guest Experience Attendant

The Ritz-Carlton; Melbourne; On-site; AUD 52,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Employee training programs

Career progression opportunities

Employee wellbeing programs

Job summary

The Ritz‑Carlton Melbourne is seeking a dedicated overnight hospitality professional to gain hands-on experience across guest service, food & beverage, concierge, and front‑of‑house operations. This full‑time role offers exposure to a prestigious service culture and Marriott's renowned training programs.

Ideal candidates will have experience with hospitality systems, a genuine drive for service excellence, and working rights in Australia.

Qualifications

• Experience with Infrasys and Opera hospitality systems or similar advantageous.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsibilities

• Work full-time overnight shifts.
• Anticipate and deliver on all overnight guest touchpoints.
• In-room dining mise-en-place, delivery and tray collection.
• Delivery of various requests to guest rooms.
• Concierge services including porterage and valet parking.
• Supports the Night Manager in maintaining safety, security, and operational excellence.

Skills

Guest service

Problem solving

Fast-paced

Self-motivated

Tools

Infrasys

Opera

Job description

Are you laser-focused for the ideal opportunity to launch your career in elite luxury hospitality? Join The Ritz-Carlton - one of the worlds most renowned brands, recognised for exceptional service - in a unique overnight role offering hands‑on experience across guest service, food & beverage, concierge, and front‑of‑house operations.

This position is the ideal beginning for aspiring hoteliers seeking to gain experience in an elite time while securing stable Full‑Time employment. Gain exposure to a truly unique service culture, with internationally recognised training and development programs which will define your future career success.

Position Summary:

Working full‑time overnight shifts

Anticipate and deliver on all overnight guest touchpoints

In‑room dining mis‑en place, delivery and tray collection

Delivery of various requests to guest rooms

Concierge services including porterage and valet parking

Other guest experience services to ensure seamless service

Supports the Night Manager in maintaining safety, security, and operational excellence.

About You:

Experience with Infrasys and Opera hospitality systems or similar advantageous

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to escalat your career

Self‑motivated, driven and energized in a fast‑paced environment

Armed with smart solutions and a can‑do attitude

Hold a current Victoria Drivers License, with the ability to confidently operate both manual and automatic vehicles, is required

Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends

Exclusive discounts on Food and Beverage for you at Marriott International properties

Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz‑Carlton or the wider Marriott International portfolio

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.We are committed to non‑discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

The Ritz‑Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.