Luxury Overnight Guest Experience Specialist

The Ritz-Carlton; Melbourne; On-site; AUD 52,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Employee training programs

Career progression opportunities

Employee wellbeing programs

Job summary

The Ritz‑Carlton Melbourne is seeking a dedicated overnight hospitality professional to gain hands-on experience across guest service, food & beverage, concierge, and front‑of‑house operations. This full‑time role offers exposure to a prestigious service culture and Marriott's renowned training programs.

Ideal candidates will have experience with hospitality systems, a genuine drive for service excellence, and working rights in Australia.

Qualifications

• Experience with Infrasys and Opera hospitality systems or similar advantageous.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsibilities

• Work full-time overnight shifts.
• Anticipate and deliver on all overnight guest touchpoints.
• In-room dining mise-en-place, delivery and tray collection.
• Delivery of various requests to guest rooms.
• Concierge services including porterage and valet parking.
• Supports the Night Manager in maintaining safety, security, and operational excellence.

Skills

Guest service

Problem solving

Fast-paced

Self-motivated

Tools

Infrasys

Opera

Job description

The Ritz‑Carlton Melbourne is seeking a dedicated overnight hospitality professional to gain hands-on experience across guest service, food & beverage, concierge, and front‑of‑house operations. This full‑time role offers exposure to a prestigious service culture and Marriott's renowned training programs.

Ideal candidates will have experience with hospitality systems, a genuine drive for service excellence, and working rights in Australia.