Luxury Guest Experience Leader – Front Office

The Ritz-Carlton Hotel Company, L.L.C.; Melbourne; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Exclusive discounts on Marriott stays

Exclusive F&B discounts

Employee Assistance Program

Job summary

The Ritz-Carlton Melbourne is seeking a Guest Experience Manager to lead day-to-day Front Office operations and ensure the highest standards of service. You will manage the guest experience from arrival to departure, personalising interactions and driving memorable moments in our iconic luxury hotel located at 650 Lonsdale Street, Melbourne.

As an empowering leader, you will oversee staffing, respond to guest inquiries, handle complaints, and align operations with hotel financial goals.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar managerial role such as Front Office Duty Manager or a Senior Front Office Supervisor.
• Enthusiastic to lift your career in Melbourne’s iconic new luxury hotel, the tallest hotel in the southern hemisphere.
• First aid and RSA accredited or willing to be prior to commencement.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Manage day-to-day Front Office operations and uphold the hotel standards.
• Lead the guest experience journey from start to finish with personalised service.
• Innovate and update procedures to improve The Ritz-Carlton Melbourne experience.
• Assist guests with check-in and departure.
• Handle enquiries and resolve conflicts with guests.
• Supervise staffing to meet service, operational needs, and financial goals.

Skills

Front Office Management

Guest experience leadership

First aid

RSA certification

Self-motivated

Problem solving

Tools

OPERA PMS

Job description

The Ritz-Carlton Melbourne is seeking a Guest Experience Manager to lead day-to-day Front Office operations and ensure the highest standards of service. You will manage the guest experience from arrival to departure, personalising interactions and driving memorable moments in our iconic luxury hotel located at 650 Lonsdale Street, Melbourne.

As an empowering leader, you will oversee staffing, respond to guest inquiries, handle complaints, and align operations with hotel financial goals.